Lead Business Analyst - Digital TransformationHybrid working - minimum 2 days/week in officeShape websites, digital tools, calculators and search experiencesJoin a major digital transformation focused on improving the tools, calculators, search experiences and web platforms used by our customers.
As Lead Technical Business Analyst, you will lead discovery and analysis across multiple initiatives, guide the work of other BAs and translate complex customer and business needs into digital solutions that engineering teams can deliver.The opportunity to join our teamWe're looking for a Lead Technical Business Analyst who can bridge the gap between business and technology, set the standard for analysis across the program and lift the capability of the BAs around them.
This role sits within our Customer Technology team, working closely with Product, Engineering and Design to shape customer-facing websites, digital tools, calculators, forms and search experiences.
If you're a senior practitioner who can bring structure to ambiguity, connect strategy to delivery, and keep every team anchored to the customer, this could be a great fit.You will lead discovery and analysis across complex digital initiatives, setting the approach and guiding quality from early problem definition through to delivery.Lead the analysis effort across multiple workstreams, coordinating and guiding other BAs to deliver consistent, high-quality discovery and requirements outcomesShape the discovery approach and analysis planning across new product launches and web/platform rebuildsOwn end-to-end traceability from strategy and objectives through to requirements, solution design and deliveryGuide integration, data and migration analysis, including source-to-target mapping,



APIs and cutover requirementsCoach and mentor other Business Analysts, and embed BA standards, templates and quality gatesPartner with Product Owners, Delivery Managers and Engineering squads to design and deliver solutionsFacilitate high-stakes workshops that drive clarity, alignment and decisionsBuild trusted relationships with senior stakeholders and influence key decisionsManage dependencies and delivery risk across squads and domains to keep the program movingWhat You Bring to This RoleIn this role you will be a senior BA practitioner who is equally comfortable influencing stakeholders, coaching BAs and partnering with technical delivery teams.
Additional key areas of experience include:Extensive experience as a Senior or Lead Business Analyst, including accountability for analysis across complex, multi-stream digital or enterprise technology programsA track record of coaching or mentoring other BAs and lifting team capabilityProven experience shaping solutions for new digital products, services and web/platform rebuildsDeep expertise in requirements elicitation, process mapping, solution shaping and end-to-end traceabilityConfidence with data and integration analysis, including mapping, APIs and migration or cutover requirementsOutstanding senior stakeholder management: you can challenge, influence and align at paceStrong Agile, DevOps and SDLC experienceCuriosity,



strong judgement and the confidence to challenge assumptions and guide teams through ambiguityNice to have (but not a dealbreaker):Exposure to financial services, wealth or superannuation, and regulated, disclosure-driven changeUnderstanding of Java-based application delivery, cloud environments such as AWS or GCP, and data integration pipelinesFamiliarity with Adobe Experience Manager or a comparable enterprise experience platform; exposure to enterprise or AI-enabled search would also be highly regardedFind the better wayWhat gets us excited about working here?
Helping people feel good about their money as one of Australia's leading financial wellbeing organisations.
From those starting out to those retiring.
As your team, we'll show up for you and together we will create financial wellbeing for every Australian.
Because we know people who are confident about their financial future live better lives.If this sounds like your kind of career, you sound like our kind of person.
With us, you'll do work that builds your technical know-how and challenges our entire industry to move forward.
Along the way, you'll be free to explore recent ideas and technology, solve problems in a team, and independently to get great things done.
Around here, we like to call it "putting our fingerprints on the future".
People-inspired techDeep expertise combined with creativity can take on the trickiest of problems.
Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.We acknowledge and celebrate the richness that individual differences bring to our team.
If you need assistance or an adjustment during the application process, please reach out and let us know.
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📌 Lead Business Analyst - Digital Transformation (Melbourne)
🏢 Insignia Financial
📍 Melbourne