Head of Department | Property ManagementSunshine Coast | Property Management LeadershipShepherd Recruitment is partnering with a well-established Sunshine Coast real estate agency to recruit an experienced Head of Department.This is an opportunity for an experienced Property Management leader to take ownership of the people, performance and day-to-day operations of an established Property Management department.The RoleYou'll lead the Property Management department, with responsibility for:Leading, coaching and holding the team accountableManaging workloads, KPIs and operational performanceHandling escalated owner, tenant and staff mattersDriving client retention, service standards and process improvementsOverseeing compliance, maintenance, insurance and Tribunal mattersSupporting recruitment,



onboarding and team developmentReporting on department performance and providing solutions to senior leadershipAbout YouWe're looking for an experienced Property Management qualified with proven leadership experience who can confidently take ownership of a busy department.You'll ideally bring:Strong experience within Queensland Property ManagementPrevious leadership or management experience within Property ManagementStrong knowledge of QLD legislation, compliance and Tribunal processesConfidence managing staff performance and accountabilityExcellent communication and conflict-resolution skillsStrong organisational and problem-solving abilitiesExperience managing complex owner and tenant mattersA genuine focus on client retention and serviceA proactive, solutions-focused leadership styleThe OpportunityThis role offers genuine ownership of an established Property Management department, with the autonomy to lead people, improve processes, drive performance and influence the overall client experience.You'll work closely with senior leadership and play a key role in the continued success and development of the department.All applications will be treated with the strictest confidence.
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📌 Head Of Department | Property Management (Queensland)
🏢 Shepherd Recruitment
📍 Queensland