Job Title: Member Support Specialist TownsvilleReady to step out of retail or hospitality and into a stable, long‐term corporate role?
If you're looking for consistent hours, a permanent position and a clear career pathway, this could be the opportunity for you.
We're growing our Australian Super team and are looking for people with strong customer service skills who are ready to transition into financial services.
You don't need call centre or superannuation experience — if you've taken orders, handled complaints, or turned a bad customer experience into a good one — you know more than you think.
We're looking for people exactly like you!
Ongoing start dates.Why This Is a Great RolePermanent, full‐time role with stable 38‐hour weeks Monday to Friday roster between 7:00am–8:00pm — no late nights or weekend shiftsPaid, structured training so you can confidently step into a new industry$***** per hour + 12% super + performance incentivesLocated right here in Townsville, 7 Tomlins StreetProfessional, supportive environment with ongoing developmentExposure to compliance, privacy and regulated environmentsTeam culture focused on wellbeing, collaboration and growthClear internal career pathways — 80% of our frontline leaders began in this roleWhat You'll DoHelping members with online access, contributions and account updatesSupporting pension enquiries, withdrawals and investment optionsNavigating multiple systems to resolve enquiries efficientlyMaintaining privacy and compliance standardsDelivering professional, customer‐focused service in a high‐volume environmentWho Thrives HerePeople from retail or hospitality seeking stable, predictable hoursIndividuals wanting to move into a corporate environment with long‐term opportunitiesCustomer service professionals looking for growth, not just a jobThose who communicate clearly, can multitask and stay composed during complex enquiriesCandidates with a strong work ethic,



accountability and a team‐focused approachConcentrix is dedicated to creating an inclusive and supportive work workplace that values diversity in all forms.
As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities.
Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.Location: AUS Townsville - River Quays, Level 6, 7 Tomlins StreetLanguage Requirements: Time Type: Full time Mission: Hi, we're Concentrix.
We're a global technology and services leader that powers the brands of the future.
We help well‐known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.Company Overview: We power the brands of the future.
Some call us a global technology and services leader.
But we're so much more.
Human‐centered, tech‐powered, intelligence fuelled.
Every day we're busy helping over **** of the world's best brands solve their toughest business challenges.
Whether it's...... designing game‐changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We've got them covered.
But how?
We design, build, and run fully integrated, end‐to‐end solutions across the entire enterprise, at speed and scale.
We're the strategic thinkers who designbrand‐defining experiences.
The technologists & engineers who buildsmarter solutions.
And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology, and digital operations.
You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.
Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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📌 Member Support Specialist Townsville
🏢 Concentrix
📍 Townsville