We are seeking an experienced IT Support Professional to join our global client on a part-time basis, working 2 days per week.The successful candidate will provide hands‐on technical support to end users, ensuring IT issues are resolved efficiently and providing a high level of customer service in a skilled enterprise environment.Key ResponsibilitiesProvide Level 1/Level 2 IT support to end users.Diagnose and resolve hardware, software, network and application‐related issues.Provide desktop, laptop and peripheral support.Install, configure and maintain computers, software and IT equipment.Manage user access, accounts and permissions where required.Troubleshoot Microsoft Windows, Microsoft 365 and common business applications.Respond to and manage IT incidents and service requests within agreed SLAs.Log, update and maintain incidents and service requests in the ITSM/ticketing system.Escalate complex technical issues to the appropriate internal teams or vendors.Support onboarding and offboarding activities, including equipment setup and collection.Assist with IT asset management and maintaining accurate equipment records.Follow ITIL,



security and organisational policies and procedures.Maintain knowledge articles and technical documentation where required.Provide clear and professional communication to technical and non‐technical stakeholders.Work collaboratively with internal IT teams and global support teams.Key Skills & ExperiencePrevious experience in an IT Support, Desktop Support or Service Desk role.Strong troubleshooting and problem‐solving skills.Hands‐on experience supporting Windows desktops/laptops and peripherals.Experience supporting Microsoft 365 and common enterprise applications.Knowledge of basic networking, including TCP/IP, DNS, DHCP and Wi‐Fi.Experience working with ITSM/ticketing systems.Good understanding of ITIL principles and incident/service request management.Strong communication and customer service skills.Ability to work independently and manage competing priorities.Professional approach with a strong focus on customer satisfaction.Ability and willingness to work 2 days per week.
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📌 It Support (Part Time) (Melbourne)
🏢 PERSOL
📍 Melbourne