This is a role in the membership team based primarily at Rozelle, working alongside the Membership Manager and sales team.
You'll be the first point of contact for most new enquiries, and you'll look after new members from the day they sign through their first cruise and beyond.
Most of the day is spent with people, whether on the phone, across the front desk or down on the dock.
Maintaining records in the CRM and custom membership system supports your customer facing work.
Key responsibilities
Handling new enquiries by phone, email and web, qualifying them and booking appointments for the sales team
Hosting appointments where necessary, welcoming prospects to the marina and showing them through the fleet
Confirmation calls to members before they cruise, and follow-up calls afterwards
Getting new members set up after they sign, including paperwork, welcome packs and training bookings
Keeping the CRM (HubSpot) accurate and up to date after every contact with a member or prospect
Contacting members who haven't cruised for a while to see how they're going
Helping run member events, including open days, boat shows and chartered cruises
Processing applications, renewals and payments, covering the front desk, and lending a hand on the dock when the operations crew need one
About you
Front-facing customer service background: premium retail,



a sales rep role, or hospitality with some time spent in an office and on a CRM
Comfortable being out the front, whether that's showing a prospect through the boats or ringing a member to see how they're getting on
Able to make day‐to‐day decisions yourself and bring more difficult ones to the Membership Manager
Stay on top of follow‐up with members and prospects, and keep HubSpot up to date as you go
Comfortable working with multiple priorities at once, such as a prospect in the office and a member on the phone
Must hold Australian work rights
About us
Pacific Boating is Sydney's premier boat‐sharing membership.
Members pay a monthly subscription to use a fleet of 19 Sea Ray luxury sports cruisers rather than owning a boat themselves.
We train them to drive, and we keep the fleet maintained, insured and ready to go across two marinas, Sydney Boat House at Rozelle and The Quays Marina at Church Point.
We've been doing it for more than 20 years and are the largest business of our type in Australia.
Commission on recent memberships and renewals
Access to the Pacific Boating fleet as a staff benefit
A pathway into sales or membership management
Structured onboarding programme across systems and processes
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📌 Membership & Sales Associate (New South Wales)
🏢 Pacific Boating Group
📍 New South Wales