An office-based sales role focused on responding to inbound inquiries and growing relationships with existing clients.
A few times a year you'll represent us at trade shows, and very occasionally you'll visit customers to present solutions.Key responsibilitiesRespond promptly to inbound customer inquiries via phone, email, and online platformsProvide expert product advice to help customers make informed decisionsIdentify upsell and cross-sell opportunities within the existing customer baseBuild strong, lasting customer relationshipsLearn our dispatch system to help cover shipping when neededMaintain accurate customer account and order dataCollaborate with marketing and procurement on sales strategyAbout youPrevious experience in sales or customer serviceStrong written and verbal communication skillsAbility to manage multiple inquiries and tasks in a fast-paced environmentA problem-solving mindset — able to assess issues and recommend solutions quicklyExcellent organisation and attention to detailReliable, punctual, and a positive, collaborative attitudeCompetitive salary with annual reviews (not commission-based)Full-time role after a 3-month trial periodComprehensive training on our products and sales techniquesA supportive, team-oriented team environmentAll equipment you need to succeedAbout usDrainchem is a family-owned business (est. ****) and Australia's leading supplier of pipeline maintenance and testing equipment - high-pressure sewer nozzles, drain cleaning chemicals, and pipe rehabilitation and testing solutions.
With exclusive supply agreements spanning 20+ years and a growing customer base across civil construction, plumbing, and water authorities, we're expanding our team to match our growth.
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