Senior Collections & Claims SpecialistAbout BrighteOur mission is to make consumer energy resources affordable and accessible for everyone.Brighte is building the platform to enable and accelerate the energy transition by making it easier, more affordable, and less risky to buy and sell energy equipment.We're a purpose-led, fast-growing business focused on sustainability, innovation and putting people first.
In ****, Brighte was named an AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies.About the roleAs a Senior Collections & Claims Specialist, you'll manage complex arrears, collections, and account dispute matters across a diverse portfolio of customer and vendor accounts.This is a role for someone who can look beyond an overdue balance to understand what is driving the issue.
You'll investigate matters that may involve financial hardship, incomplete or delayed work, installation concerns, property damage, defective goods, disputed services or unresolved vendor performance issues.Working closely with customers, vendors, and internal teams, you'll assess each situation, determine the appropriate path forward, and negotiate sustainable outcomes and recover outstanding debt where appropriate.What you'll doManage a portfolio of early, late-stage and escalated arrearsConduct proactive inbound and outbound contact with customers, vendors and internal stakeholdersInvestigate the underlying causes of arrears, claims and non-paymentReview contracts, invoices, completion records, correspondence, photographs, reports and payment historyEstablish facts, assess responsibility and determine appropriate next stepsInvestigate claims relating to incomplete or delayed work, installation concerns, property damage, defective goods, disputed services and vendor performanceNegotiate payment arrangements, settlements, credits, corrections and other approved resolutionsEnsure disputed amounts and claims are appropriately reviewed before progressing through collectionsMonitor open claims, disputes,



repayment arrangements and agreed actionsIdentify signs of financial distress, insolvency risk, vendor underperformance and potential credit lossPrepare assessments and recommendations for complex, high-priority or non-standard casesEscalate matters to Credit, Risk, Complaints, Legal, Vendor Management or external recovery channels where appropriateApply hardship practices when customers are experiencing personal, medical, family, employment or financial difficultyRecognise and respond appropriately to vulnerable customer circumstances, including family violence, serious illness, bereavement and financial abuseAssess hardship requests and identify suitable support options, including deferrals, reduced repayments, extensions and structured arrangementsEnsure decisions are fair, reasonable, appropriately documented and consistent with regulatory and internal requirementsProvide guidance to colleagues on hardship, vulnerable customer and responsible collections mattersProcess approved account adjustments, reconciliations, credit memos and minor balance write-offsMaintain accurate records of contact, evidence reviewed, decisions, claims, disputes and account activityContribute to arrears reduction, recovery performance, quality assurance, reporting and process improvement initiativesWhat you'll bringAt least five years' experience in consumer or commercial credit, collections, financial services, claims management or a related fieldDemonstrated experience managing business customer arrears, claims and account disputesExperience supporting customers experiencing hardship or vulnerabilityStrong knowledge of collections strategy, dispute resolution and repayment negotiationsExperience investigating non-payment arising from vendor performance,



service delivery issues, disputed transactions or customer complaintsThe ability to review information, establish facts, assess responsibility and make sound decisionsStrong negotiation, communication and influencing skillsHigh emotional intelligence, empathy and resilienceExcellent attention to detail and case documentation skillsThe ability to manage competing priorities, sensitive matters and complex escalationsExperience using collections, CRM, account management, claims or credit systemsA commercially aware, customer-conscious and solutions-focused approachConfidence managing difficult conversations, claims and disputed mattersA calm, professional and accountable approach under pressureWhy join Brighte?
At Brighte, you'll join a purpose-led business helping make the transition to cleaner energy more affordable and accessible.You'll work with team-oriented teams across Credit, Risk, Legal, Complaints, Vendor Management, Sales and Customer Support, with the opportunity to make a meaningful impact on both customer outcomes and business performance.You'll also have access to:Flexible working arrangements and a hybrid work modelA collaborative Sydney CBD officeRegular team events and social activitiesFree lunch every TuesdaySnacks, fresh fruit and drinks in the officeEnd-of-trip facilitiesAnniversary leavePotential eligibility to participate in our Employee Share Option PlanIf you're an experienced collections and claims professional who brings sound judgement, empathy and a practical approach to complex account matters, we'd love to hear from you.Please click Apply and upload your resume.Every applicant will receive a response.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
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📌 Senior Collections And Claims Specialist (New South Wales)
🏢 Brighte
📍 New South Wales