Retail Store Manager – Mount Gravatt
CPAP Direct is a retail and clinical leader in the sleep apnoea industry across Australia.
We have 21 retail stores and a large e-commerce business and are the 'go-to' destination for people to research, be diagnosed and successfully treated for sleep-related conditions.
We have an exciting prospect for a motivated and experienced
Store Manager
to join our
Mount Gravatt Store.
Hours are
Monday to Friday, 9am to 5pm, and alternating Saturdays, 9am to 12pm
(Rostered Days Off (RDOs) are earned for 2 x Saturday shifts worked).
Come and be part of a dynamic and friendly workplace delivering exceptional customer and patient care!
What you will be doing – Full and comprehensive training is provided!
The role is for a Store Manager in a CPAP and Sleep Study clinic.
Whilst existing industry expertise is an advantage,
it is not essential for the role
.
If you have a outstanding attitude and personality, along with strong experience in client-focused retail, customer service and sales, we will teach you what you need to know about the sleep and CPAP therapy industry.
Using your strong interpersonal and sales skills, you'll get a buzz out of enhancing the lives of your customers and helping them feel their best again.
You easily connect and communicate with people in a natural way.
You're a powerful listener, curious about people and have a 'can-do' approach to finding solutions to their needs.
You'll feel right at home if a positive and supportive environment is where you're able to do your best work.
We believe this is a crucial element in providing five-star service to our customers at every interaction, whether via phone, email or in person.
Home sleep test setups
Assisting customers with CPAP purchases, including machines, masks and accessories
Troubleshooting issues with CPAP equipment
Building rapport and effective relationships with customers
Patient education and advice on sleep health
POS use
Basic reporting, general administration and cleaning duties as required
Customer service and after-sales service
Building professional relationships within the sleep health industry




Here are a few things we think will make you ideal for this role:
Have previous experience in a busy, multi-tasking retail or customer service environment, with a minimum of 12 months' Store Management experience.
Whilst Pharmacy, CPAP, Optometry, Audiology and other healthcare retail experience is preferred, it is not essential.
Attitude is more important – we are happy and willing to train the right person.
Have a strong customer service focus, with empathy, compassion and a drive to deliver the best patient-centric outcomes.
Thrive under pressure and work well independently and as part of a team.
Have strong communication skills, with the capacity to respond quickly to the needs of our customers.
Be a quick learner, with initiative and tenacity.
Bring enthusiasm, positivity and a genuine work ethic to 'get things done'.
Demonstrate integrity, professionalism and discretion – you'll be comfortable handling sensitive information and will do the right thing, even when no one's watching.
We genuinely value diversity – of perspectives, approaches and lived experiences.
We also know that not everyone feels super confident when applying for roles.
So, if you're feeling unsure about any of the above, or simply want to have a conversation, email us at ****** and we'll be in touch.
Some of the benefits of joining CPAP Direct
Above-award salary
A genuine commitment to workplace culture and wellbeing
Work with great, smart people
Access to some of the best business minds in the industry
Work with a company that is on an exciting growth trajectory
Here are 3 reasons why we hope you'll love working for us:
1. Find a culture of kindness and respect.
We really care – about our work and our people.
We don't just provide our patients with friendly and compassionate care; you will feel it too.
2.



Do work that matters and feel valued for your contribution.
We provide a patient-focused service.
We 'see' our patients when they walk in the door.
The experience for them is personal and, as such, you'll enjoy meaningful interactions.
3. Enjoy diverse work and grow as you go.
You'll jump in and out of many different tasks and challenges, and our whole team will support you to achieve whatever comes your way.
And here are 3 reasons why we're afraid you might not:
We rarely do ridiculous hours, but we do work really hard every day.
We rarely sit still!
CPAP Direct is really good at trust and integrity.
We're not so good at micromanagement.
If you find it hard to work without pressure or ongoing direction, we're definitely not the best choice for you.
We value change.
We are growing, and we understand that change is part of growth.
If you think we could be a good fit for each other, we'd love to hear from you!
Please send us your resume via SEEK.
Really want to work with us?
We do get a lot of applications, but plenty of them are pretty generic.
So, if you're keen, a personalised cover letter really will help you stand out.
We will definitely read it!
Not sure what to share?
How about the value that's most important to you, and three reasons why you think we'd be great together?
About you
You will be an individual who identifies and aligns with our core values of:
Passion
Empowerment
Openness
Playfulness
Leadership
Excellence
Competitive Advantages
Previous experience in a busy, multi-tasking retail or customer service environment
Experience using a POS system (Lightspeed would be advantageous)
Tech savvy, with a demonstrated ability to learn quickly
Ability to thrive under pressure and work well independently and as part of a team
Strong communication skills, with the capacity to respond quickly to the needs of our customers
Opportunities at CPAP Direct do not become available often!
If you are a Store Manager or senior Retail Sales Assistant looking for the next step in your career, or simply looking for a great workplace –
we want to hear from you!

📌 Retail Store Manager – Mount Gravatt (Brisbane)
🏢 CPAP Direct
📍 Brisbane