Total Ventilation and Hygiene Services – Mulgrave VICFoster the relationship.
Grow the account.
Create the next opportunity.TVH is looking for a Client Relationship Manager to work directly with our Chief Growth Officer, taking ownership of key national customer relationships and the commercial opportunity that sits within them.You'll have an established portfolio to work with, but maintaining the status quo isn't the brief.
You'll stay close to account performance, understand your customers' priorities and identify where stronger relationships can translate into broader commercial outcomes.That might mean extending an existing contract, introducing another TVH service, expanding into a new location or opening a conversation elsewhere within a customer's organisation.You'll be trusted to represent TVH at a senior level, navigate escalations and bring together Operations, Customer and Sales to protect performance while positioning the relationship for what comes next.Where you'll make an impactThe role brings together commercial opportunity, customer relationships and national service delivery, with accountability for both protecting and growing our key accounts.Owning and growing relationships across a portfolio of national customersLeading senior customer conversations, contract reviews and escalationsMaintaining visibility of account performance,



risk and customer outcomesWorking across Operations and Customer teams to drive consistent national deliveryDeveloping account strategies focused on retention, performance and growthIdentifying opportunities across additional services, sites, states and business unitsManaging contract extensions and progressing larger opportunities with SalesWhat you'll bringProven experience managing significant B2B customer or account relationshipsConfidence engaging and influencing senior customer stakeholdersStrong commercial acumen and an understanding of account performanceExperience identifying and growing opportunities within existing accountsAbility to interpret performance data and turn it into meaningful actionStrong stakeholder management across multiple teams and locationsExperience in technical services, facilities, maintenance or a similar environmentWhy TVH?
TVH is a 100% Australian-owned national technical services business with more than 20 years of industry experience.
We deliver solutions across HVAC-R, HVAC Hygiene, Fire, Electrical, Hydraulic and associated services, supporting customers across commercial, industrial, government, healthcare, education, mining and marine sectors.You'll have established customer relationships to work with, a national service capability behind you and the prospect to influence how some of our most important partnerships perform and grow.If you're at your best when you know your customers well enough to see the next chance before it lands in your inbox, we'd like to hear from you.
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📌 Client Relationship Manager (Victoria)
🏢 Total Ventilation and Hygiene Services
📍 Victoria