Barista Trainer/Vet Student Support Officer (Brisbane)

Barista Trainer/Vet Student Support Officer (Brisbane)

09 Oct
|
Lexis Education
|
Brisbane

09 Oct

Lexis Education

Brisbane

Lexis Training Centres, a Registered Training Organisation, forms part of the international Lexis Education Group, which provides education and language training to thousands of students from more than 50 countries each year.
Lexis Training provides nationally recognised vocational education and training qualifications across Business, Cookery and Hospitality, and English Language Teaching.
As Lexis Training continues to grow, we are looking for a motivated and highly organised Barista Trainer and VET Student Support and Administration Officer to join our Brisbane team.
We are seeking a Barista trainer to deliver our Barista Training short course at the Brisbane campus.
As this is a sessional role, in addition to this training component we are offering an administration role to support a permanent part time position.
The VET Student Support and Administration role is an important first point of contact for our vocational education students.
The role combines student support, course administration, learning management system support and day-to-day VET compliance responsibilities.
This position requires strong attention to detail and the ability to maintain accurate student and course records across aXcelerate, Canvas, Microsoft Teams and internal tracking systems.
This is a Monday – Friday position based at the Brisbane Edward Street campus 8 – 1pm daily.
Main Responsibilities
Barista Trainer –
Operating from our newly built in-house café/training rooms, you will teach international students the ins-and-outs of coffee making and basic café management.
Our ideal candidate has a passion for all things coffee, the barista skills to nurture and inspire a new generation of coffee makers, and a sense of fun to keep learners engaged.
TAE essential.
As this is a well established program at Lexis, this is a great chance for a true coffee professional to make the most of their skills and flair in delivering training on something exciting!
Act as the first point of contact for VET student support and general enquiries.
Provide administrative and student support by telephone,



email and face to face throughout the student journey.
Coordinate the onboarding and orientation process for new students for each course intake.
Prepare orientation materials, student communications and online orientation sessions.
Maintain complete and accurate student records in aXcelerate, Canvas and internal tracking systems.
Check student commencement requirements, including CoE status, English entry requirements, prerequisites, USI and contact details.
Set up and maintain course intakes, units, student sections, trainers, timetables and assessment dates within the Student and Learning Management Systems.
Enrol students and trainers into the appropriate courses, units and online learning platforms.
Maintain course information, class schedules and student resources in Canvas and the Student Hub.
Coordinate online classes and support sessions through Microsoft Teams.
Respond to enquiries regarding course information, class schedules, assessments, extensions and access to Canvas.
Troubleshoot general Canvas and learning system issues and elevate more complex matters where required.
Liaise with trainers regarding course delivery, assessment marking, class schedules and student-related matters.
Monitor assessment marking to ensure results are completed within required timeframes.
Monitor student attendance, assessment completion and academic progression.
Identify students who are falling behind and coordinate study plans, support interventions and progress warning communications.
Enter, finalise and reconcile assessment results accurately across Canvas and aXcelerate.
Confirm that course completion requirements have been met before issuing qualifications or statements of attainment.




Maintain progression records, completion spreadsheets and qualification registers.
Remove student access to learning systems following course completion where required.
Ensure student records are complete, accurate, confidential and ready for internal or external review.
Respond to complaints, comments and feedback in accordance with Lexis policies and procedures.
Liaise and communicate effectively with students, trainers, campus staff and other stakeholders.
Complete other administrative and compliance duties required to support Lexis Training programs.
Skills and Experience
Previous experience working with international students or in an education environment favourable but not mandatory.
Experience using a Student Management System or Learning Management System.
Experience with aXcelerate and Canvas would be highly regarded.
An understanding of VET administration and RTO compliance requirements is desirable.
Knowledge of student enrolment, USI, CoE, progression monitoring or certification processes would be an advantage.
Strong attention to detail and a commitment to maintaining accurate and compliant records.
Strong organisational and time-management skills.
The ability to manage competing priorities and meet administrative deadlines.
Confidence using Microsoft Office programs, including Word, Excel, Outlook, PowerPoint and Teams.
Robust written and verbal communication skills.
The ability to develop and maintain effective working relationships with students, trainers and colleagues.
A proactive, resourceful and solutions-focused approach.
Reliable, enthusiastic and committed to providing quality student support.
Qualifications
TAE*****&Certificate; IV in Training and Assessmentor;TAE*****Certificate IV in Training and Assessment
Current Resume
SITXFSA005 Use hygienic practices for food safety, and
SITHFAB025 Prepare and serve espresso coffee
This is an intermediate position with opportunities for professional development and future growth within the organisation.
#J-*****-Ljbffr

📌 Barista Trainer/Vet Student Support Officer (Brisbane)
🏢 Lexis Education
📍 Brisbane

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