Additional InformationJob Number********Job CategoryRooms & Guest Services OperationsLocation31 Wheat Road, Sydney New S ****, AustraliaVIEW ON MAPSchedulePart TimeLocated Remotely?
NPosition Type Non-ManagementPURPOSE OF ROLEThe Whatever Whenever Runner supports the guest journey by responding to guest requests, assisting in guest rooms, supporting Welcome with item delivery and errands as required, and maintaining clean, well-organised pantry areas to ensure prompt and seamless service delivery.JOB RESPONSIBILITIESActioning requests through Hotel Dispatch systems.Action all guest requests for amenities, including:Towels, pillows, blankets, toiletries, irons, etc.Deliver requested items promptly, professionally, and courteouslyEnter guest rooms following all privacy, safety, and service protocolsAssist guests in-room by (When required):Explaining room features such as lighting, air conditioning, TV, safe, curtains, and minibarDemonstrating use of in-room technology when requiredProvide basic first-level troubleshooting for straightforward issues, including:TV not functioning (checking power, remote batteries, source/input)Wi-Fi connection assistanceAir conditioning or lighting controlsEscalate unresolved or technical issues to Engineering or IT via the appropriate channelMonitor usage and report low stock levels to the Supervisor promptlyAssist Wheels team with:Urgent luggage delivery to rooms - guest follow upsLuggage retrieval for departing guests when requiredLuggage transfers or storage as directedHandle guest belongings carefully and respectfully at all timesAssist in off-property errands such as purchasing items for guests unavailable at the hotel.Report accidents, injuries, and unsafe work conditions to managerWelcome and acknowledge all guests according to company standardsVisually inspect items prior to delivery (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.Reach overhead and below the knees, including bending, twisting, pulling, and stooping.Perform other reasonable job duties as requested by Supervisors.EDUCATION & EXPERIENCEEducation: High school certificate or equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: NoneW Hotels' mission is to Ignite Curiosity, Expand Worlds.
We are a place to experience life.
We're here to open doors and open minds.
We are constantly inspired by new faces and new experiences.
A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life.
If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels.
In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.
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📌 Whatever Whenever Runner (Sydney)
🏢 22322664
📍 Sydney