As our Casual Sales Assistant, you'll be the first point of contact for customers in-store, bringing energy, product knowledge and genuine care to every interaction.
You'll play a key role in the customer experience — helping people find the right fit, sharing our brand story, and working towards personal and team sales targets.
You'll also help keep the store running smoothly day to day.About The RoleAs our Casual Sales Assistant, you'll be the first point of contact for customers in-store, bringing energy, product knowledge and genuine care to every interaction.
You'll play a key role in the customer experience — helping people find the right fit, sharing our brand story, and working towards personal and team sales targets.
You'll also help keep the store running smoothly day to day.What You'll Be Doing1.
Customer ExperienceGet to know what customers are after, share our product knowledge and brand story,
and suggest the right fit and related productsClose the sale and work towards personal and team sales targets and KPIsHandle refunds, exchanges and customer queries in line with our returns policyBook customers in for in-store events and activations2.
Store OperationsHelp with opening and closing and store presentationSupport daily operational tasksSupport our Customer Care team during key trading periods when neededWhat You BringExperience in retail or customer serviceConfidence approaching customers and building rapportAvailability to work weekends and peak trading periods, including the lead-up to Christmas and major sale eventsWho You ArePositive, self-motivated and a solid team playerCurious about design and technology, and passionate about fashionGenuinely curious about product, customers and continuous improvementComfortable and energised in a fast-paced, customer-facing environment
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