At Aussie Broadband, things are done a little bit differently.
Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders.
We do this by living and breathing our values in everything we do, that'sthe Aussie way.
As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability.
We're proud to have been named one of Australia's Top Employers by HRD magazine.
Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services,operatestwo Tier 1 voice providers inAustraliaand ownsfibreinfrastructure.
Our culture is built on five values that guide everything we do:
Don'tbe ordinary, be awesomeThink BIGNobullsh*tBe good to peopleHave fun
What You'll Do
In this role, you will work 8‐hour shifts in our call centre on a rotational roster between 8am and 12am, Monday to Sunday, including public holidays.All team members are required to commit to up 37.5 hours per week.An interest in learning about the telco industry (experience is helpful but not essential)A genuine curiosity about IT and technologyA background in accounts or customer serviceConfident computer skills and comfort with basic data entryWarm, clear communication with a collaborative, empathetic approach
What You'll Bring




Creating positive customer experiences while meeting service standardsSupporting customers with account and technical enquiries across multiple channelsManaging calls with care and attentionGently troubleshooting non‐service‐related issuesNavigating challenging conversations professionally and escalating when neededFollowing supportive help desk processes, account procedures, and privacy guidelines
Why Join Us
At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work.
As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."
We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.
The Valuable Stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off Mobile servicesFitness Passport for access to multiple gyms and pools across AustraliaFlexible working arrangementsEmployee Assistance Program (EAP)Discounts with Specsavers, HCF, and many moreMonthly rewards and recognitionInternal training and development resources to support your career growth
For questions, reach out to ******
#J-*****-Ljbffr

📌 Telco Customer Service (Victoria)
🏢 Aussie Broadband
📍 Victoria