Randstad Sourceright is proud to be partnering with and working alongside a leading FMCG company headquartered in Docklands, Melbourne.
This company has multiple manufacturing sites across Australia alongside many well known household brands/products.
Reporting to the Collections Manager, this is a hands-on finance role responsible for processing customer pricing and logistics claims, maintaining internal controls, and delivering customer and stakeholder support across the claims cycle.
Role: Claims Officer
Location: Docklands - hybrid (2 days in the office)
Job Type: Contract - 6 Months (potential to extend)
Start Date: ASAP
Rate: $40 per hour + super (depending on experience)
Responsibilities:
Claims Management & Data Entry: Accurately enter high volumes of claims into the database alongside investigation, ensuring strict alignment with internal controls.
Financial Processing & Reporting: Creating credit notes and invoices, whilst actioning sundry debit and credit requests.
Collate data and generate ad-hoc financial and claims reports.
Claims Inbox Management: Timely response of claims enquiries.
Stakeholder Management:
Primary point of contact for internal and external stakeholders, delivering guidance, support, and continuous communication throughout the full claims lifecycle.
Continuous Improvement: Actively evaluate current claims workflows to recommend and participate in process improvement/process gap initiatives.
Experience:
Finance & Accounting: Background in accounting support roles, such as Accounts Payable or Accounts Receivable, with a solid understanding of financial processes.
Systems Expertise: Hands-on experience navigating and operating ERP systems - SAP experience is preferred.
Data Entry: Ability to accurately process and review volumes of data.
Communication & Stakeholder Management: Interpersonal and written communication skills to manage complex emails from customers alongside internal stakeholder liaison.
At Randstad Sourceright we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
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