This role offers 3-4 shifts per week, with Saturday availability essential.
We are a 3.5 vet, 10 team member clinic that pride ourselves on our positive team culture and strive to have clear and positive communication between our team and clients.
The clinic is owned and operated by a local vet with over 15 years of experience.
Our team is customer centric, with customer satisfaction, quality patient care and a positive work culture being our priorities.
We pride ourselves on being local and independent.
What sets us apart is that our clients get to know our team and always see the same friendly faces!
About the role:
Greet clients and their pets and creating a welcoming clinic environment
Answer phone calls, manage appointment bookings, coordinate daily schedules, and provide administrative support to ensure the smooth operation of the clinic
Maintain accurate client and patient records
Processing payments, pet insurance claims, invoices, and EFTPOS transactions
Provide information about veterinary services, preventative care, and over the counter products
Handling sensitive situations with empathy and professionalism
What we are looking for:
A positive, friendly and professional attitude
Confidence in managing a busy reception area and multitasking in a fast-paced workplace
A genuine love of animals and a commitment to providing outstanding client care
Reliability, flexibility, and willing to assist with varied shift requirements
Previous Receptionist or Customer Service experience, Ezyvet experience preferred but not essential
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