Resident Liaison Officer (RLO) – Green Energy & Retrofit
Resident Liaison Officer | Tenant Liaison | Social Housing | SHDF Retrofit | Energy Efficiency
Job Title: Resident Liaison Officer (RLO) – Social Housing Decarbonisation
Location: Mitcham, South London (Local Estate Patch)
Pay Rate: £***** per hour (Umbrella) OR £***** per hour (PAYE direct) + Weekly Pay
Contract Type: Full-Time Contract
Hours: Monday to Friday, Standard Day Shift ********** hours per week)
Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience
Looking for an RLO role where your hard work is genuinely appreciated, your day flies by, and you get to make a tangible difference in people's lives?
We are hiring a dedicated Resident Liaison Officer to join a supportive, forward-thinking site team delivering a flagship Social Housing Decarbonisation Fund (SHDF) retrofit project in Mitcham.
This isn't just about managing schedules—it's about helping local residents transform their living spaces into warm, energy-efficient homes while working alongside a contractor that values its people.
Why You'll Love Working Here:
Top-Tier Earnings: Competitive pay at £*****/hr (Umbrella) or £*****/hr (PAYE direct) with hassle-free weekly payments.
Make a Real Impact: Be the friendly face behind life-changing green upgrades (EWI, insulation, and ventilation) that slash energy bills for local families.
Great Work-Life Balance: Enjoy predictable, stable Monday-to-Friday day shifts—no weekend work or late-night calls.
Supportive Setting: Join an energetic site management team that actually listens,



backs you up on difficult access days, and respects your expertise on the ground.
What You'll Be Doing:
Being the Friendly Face on Site: Conduct warm, informative pre-start home visits to walk residents through upcoming energy upgrades and answer their questions with confidence.
Keeping the Wheels Turning: Work hand-in-hand with site supervisors and specialist sub-contractors to schedule property access smoothly and keep project timelines on track.
Problem Solving with Heart: Support vulnerable residents through short-term disruption, de‐escalating concerns before they turn into complaints, and finding smart solutions that keep everyone happy.
Celebrating Handovers: Take pride in guiding tenants through final sign-offs, collecting positive customer satisfaction feedback, and seeing the finished transformation firsthand.
What We're Looking For:
Proven RLO / TLO Experience: Prior experience in social housing or local authority maintenance/retrofit projects where you've proven your ability to handle resident communications.
Natural People Skills: High empathy, fantastic listening skills, and a calm, positive attitude that puts residents at ease instantly.
Driver: A valid Full UK Driving Licence and access to your own vehicle for moving around the local Mitcham patch.
Organisation: Comfort keeping accurate communication logs and managing daily appointments efficiently.
Ready to Join the Team?
Keywords: Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Customer Liaison Officer, Social Housing, SHDF, Retrofit, Decarbonisation, EWI, External Wall Insulation, PAS ****, Housing Association, Council
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