This is a casual, day-work position with no guaranteed number of hours.
Hours will vary depending on business requirements, guest arrivals and bookings.
You will be the first point of contact for guests, helping to ensure they have a smooth and enjoyable stay.Key responsibilitiesWelcoming guests and completing check-ins and check-outsProviding guests with information about their accommodation and the local areaHandling guest enquiries and requests in a friendly and skilled mannerResponding to guest enquiries by phone and emailTaking and managing reservation bookings by phone and emailAssisting guests with booking changes, extensions and general enquiriesProcessing payments and completing relevant booking and check-in documentationCommunicating with guests before,



during and after their stayLiaising with cleaners, maintenance staff and property managers regarding guest requirementsFollowing up on guest issues and helping to resolve problems promptlyAbout youExcellent communication and customer service skillsFriendly, approachable and professionalConfident communicating by phone and emailGood computer and organisational skillsReliable, flexible and able to work independentlyAble to remain calm and helpful when dealing with guest requests or issuesPrevious reception, hospitality, accommodation or holiday letting experience required
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📌 Casual Receptionist (Queensland)
🏢 Southern Cross Atrium Apartments
📍 Queensland