Join one of Australia's Largest Leading Early Education Providers!
At G8 Education, we're on a mission to shape the future!
With 350+ early education and care centres under 21 brands, our 7,000+ dedicated team members nurture over 40,000 children every day.Our purpose is to create the foundations for learning, for life.
This vision comes alive through our exceptional educators and teachers, guided by strong leadership teams.As an ASX listed growth company, we're committed to empowering, rewarding, and supporting every team member - from our centre educators to our leadership and support team.The OpportunityWe are looking for a customer-focused Casual Family Support Specialist to join our Family Support Team and help create a positive experience for families exploring early learning and care across the G8 Education network.As one of the first points of contact for families, you will play an important role in understanding their needs, providing helpful and accurate information, and supporting them throughout their enquiry and enrolment journey.Working within a fast-paced, high-volume contact centre environment, you will connect with families across phone, live chat and email while providing knowledgeable, friendly and timely support.This is a casual opportunity suited to someone who enjoys helping people, is confident working across multiple systems and can adapt quickly in a busy customer service environment.About the RoleAs a Family Support Specialist, you will:Deliver high-quality customer service within a high-volume contact centre environmentSupport families via phone and email, helping them find an early learning centre that suits their needsProvide excellent customer service and support,



and ensure that all families inquiries and complaints are resolved in a timely and productive mannerEvaluate and analyse family's issues to determine the root cause and appropriate solutionMaintain detailed and accurate records of all customer interactions, including complaints and resolutionsProvide accurate information about our centres, programs, facilities and servicesGuide families through the enquiry and enrolment process, including relevant documentation and payment optionsDevelop an understanding of early childhood education policies, legislation and the Federal Government's Child Care Subsidy processesWork confidently across multiple technology platforms, systems and databasesAccurately record interactions and maintain up-to-date family informationIdentify and elevate complex enquiries when requiredCollaborate with centre teams and internal stakeholders to provide families with a smooth and supportive experienceContribute to a positive, respectful and safety-focused team environmentAbout YouYou are someone who enjoys connecting with people and providing a great customer experience, even during busy periods.You will ideally bring:Previous experience in customer service, contact centres, reception,



administration or a similar customer-facing environmentStrong verbal and written communication skillsConfidence speaking with customers over the phoneThe ability to manage multiple enquiries and priorities in a fast-paced environmentStrong attention to detail and accurate data entry skillsConfidence learning and navigating multiple systems and technology platformsA solutions-focused approach and willingness to ask questions and elevate when requiredA collaborative mindset and commitment to providing families with a positive experienceExperience within early childhood education, childcare, enrolments or the Child Care Subsidy would be advantageous but is not essential.AvailabilityOur Family Support Team currently supports families between 7:00am and 6:00pm, Monday to Friday.As this is a casual position, we are looking for someone who can offer flexibility across these operating hours based on business requirements.Our Recruitment ProcessG8 Education is a committed advocate for child protection, safety and wellbeing.
We have a zero tolerance for any form of child abuse or harm.
The safety and wellbeing of children will always be our priority, and all team members are expected to embrace this shared commitment.Our recruitment process involves several checks including, the possibility of psychometric testing which will be discussed during the initial stage of the recruitment process.We also may require a police check along with verification of qualifications and right-to-work status.Please note the advertising closing date is indicative only.
G8 Education reserves the right to close the advertisement before this date is reached.
Therefore, it is encouraged that you submit your application as soon as possible.
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📌 Casual Family Support Specialist (Gold Coast)
🏢 G8 Education
📍 Gold Coast