Customer Service Consultant (Call Centre) - Western ToyotaWESTERN TOYOTA at Guildford is one of Toyota'sLeading Dealerships and part of the Suttons Family group of dealerships established in ****.We are looking for an enthusiastic and motivated person to join our call centre team as a Customer Service Consultant.Someone who can demonstrate their qualities and experience in a high level of presentation exceeding customer experiences.THE ROLEYour main focus will be adding value and building long lasting relationships with our clients and assist the dealership with overallcustomerretention.Some duties includeInbound and outbound Service Calls answered and actioned accordinglySupport dealership in achieving the retention and dealership KPIs through their respective sales and service strategiesSupporting Dealer staff with retentionDevelop strong support and relationships with Sales and Service teamsFinance program renewalsCarry out Sales to Service introductionsEnsure customerretention in service by providing regular service reminder callsEnsure Toyota Exchange program customers are contactedWork with current, used and retention managers to co-ordinate valuation appointmentsABOUT YOUPrevious experience in a dealership environment - advantageousPrevious experience in a customer/guest/client focused rolePrevious experience in a call centre - advantageousPeople-orientated with the ability to build strong relationships with staff and customersProfessional presentation and time management skillsCan-do attitudeand self drivenIntermediate skills/knowledge of Microsoft Office productsWHATS IN IT FOR YOUMarket competitive salary with weekly retainer, relevant to the experienceGreat Working Team, Great CultureOpportunity to be a part of Sydney's most trusted automotive group.Available Overtime and uniform providedOn-site ParkingCorporate discounts including vehicle purchasing and servicing$**** incentive for successful staff referralsA Wellbeing day, an additional paid day of leave per year.Employee Assistance program providing confidential counsellingOUR CULTUREA collaborative team environment that values excellence and is committed to customer care.A friendly family culture where you will be given the chance to build lasting relationships.ProfessionalResponsiveDependableExceptionalIf these values align to who you are and you believe you're the person for the job with the right qualities and experience.Your application will include the following questions:Have you worked in a call centre before?
Which of the following statements best describes your right to work in Australia?
Are you willing to undergo a pre-employment medical check?
Suttons have been a family owned motor group serving the greater Sydney area for nearly 75 years.Now with 38 franchised dealerships in 24 locations in the greater Sydney area we aim to cover all your automotive needs.Suttons have been a family owned motor group serving the greater Sydney area for nearly 75 years.Now with 38 franchised dealerships in 24 locations in the greater Sydney area we aim to cover all your automotive needs.What can I earn as a Customer Service Representative
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📌 Customer Service Consultant (Call Centre) - Western Toyota (Sydney)
🏢 Suttons
📍 Sydney