23d ago , from IDP International Education Specialists
Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person.
Build and maintain a good working relationship with internal and external stakeholders
Provide advice relating to official IELTS preparation tools and IDP services
Support clients with a diverse range of backgrounds and abilities
Contribute to a supportive, innovative and customer-focused team culture
Operations Management
Management of test day activities including customer registration and supervision of the test
Preparation of test day documents
Updating digital databases and records
Oversee and update the schedule of Speaking tests
Ensuring the proper management of secure and confidential materials
Problem-solving and troubleshooting technical systems including hardware and software platforms
Contribute to a culture of continuous improvement and best practice
Quality and Compliance
Ensure all pre-test, test day and post-test activities meet IELTS standards
Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality
Responding to any incidents or potential security risks
Completion of required training policy acknowledgments
Carry out work in a qualified manner in accordance with organisational values
Contribute to a culture of quality, integrity and excellence
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