Fork Force Australia Pty Ltd – Larapinta QLDLocation: Brisbane Headquarters – LarapintaEmployment Type: Full-timeRemuneration: Competitive salary + benefits + career growthAbout Fork Force AustraliaFork Force Australia Pty Ltd is one of the nation's leading forklift providers, offering a complete range of sales, hire, parts and servicing solutions.
With strong growth across Australia, we pride ourselves on delivering industry-leading products and services while creating long-term partnerships with our customers.Our high volume of business means excellent job security and exciting opportunities for career development.The RoleAs the Receptionist at Fork Force Australia's Brisbane headquarters, you are the smiling face and friendly voice that sets the tone for our business.
You'll be the first point of contact for phone calls, walk-ins and guests — delivering outstanding first impressions and making every interaction feel professional, warm and efficient.Beyond standard front desk duties, this role is ideal for someone who loves being at the heart of a business — supporting team energy, customer experience, and event coordination.
You'll assist with inbound call handling, data entry into our CRM, office administration, and even act as a concierge for guests and team functions.
You'll also take ownership of coordinating internal events across our national network — bringing energy, flair and organisation to everything from BBQs to staff functions.We're seeking a vibrant, proactive team player who thrives on people contact, multitasking, and building positive culture.
If you're the kind of person who remembers names, loves a good checklist, and gets joy from creating memorable moments — this is your time to shine.Reception & Front Desk ManagementAnswer incoming phone calls and direct enquiries to the correct departments (Sales, Hire, Parts, Servicing, Admin)Greet visitors, customers and suppliers professionally and warmly upon arrivalManage visitor check-in and sign-out,



and coordinate meeting room availabilityProvide basic information about the business, services and locations as neededAct as concierge for high-priority visitors — organising coffee, refreshments or lunch as appropriateLead Management & CRM SupportReceive and process inbound leads submitted via phone, email or webAccurately enter all new leads into the CRM and assign to appropriate team membersEnsure all interactions are recorded correctly and that urgent or high-value leads are escalated promptlyLiaise with the Lead Receptionist and Sales Coordinators to ensure smooth lead flow and trackingOffice AdministrationAssist with light administrative tasks such as warranty registrations, CRM updates, phone system reconciliations or database checksMaintain a tidy and professional front office environmentManage ordering and restocking of office supplies, kitchen consumables and branded items as requiredAssist the Marketing team with campaign support and inbound call overflow when neededCulture & Events CoordinationAct as a local "culture champion" — helping to drive energy, fun and positivity across the Brisbane teamCoordinate Fork Force's national internal events across five branches (approx. 4–5 events per year) — including planning, logistics, communication, catering, and day-of executionLiaise with vendors, branches and staff to ensure seamless event rollout and strong engagementCapture feedback, photos or stories to support internal communications or social content (optional)Special Requirements and Working ConditionsOnsite role based at Fork Force Brisbane HQ in LarapintaRequired availability is Monday to Friday,



ideally starting at 7:30amSome flexibility required for earlier starts, event setup, or overflow supportOccasional interstate event coordination support required (remote only – no travel expected)Person SpecificationEducation / CertificationCompletion of Year 12 required; administration, customer service or events qualifications highly regardedExperience2+ years' experience in a receptionist, front-of-house or customer-facing administrative roleExperience using a CRM platform or customer databaseExposure to inbound call handling, visitor management or basic lead allocationExperience coordinating small events, social functions or logistics preferredPrior exposure to a fast-paced, B2B or industrial business environment is an advantagePersonal AttributesFriendly, confident and energetic personality with a customer-first mindsetExceptional phone manner and interpersonal communication skillsImpeccable attention to detail and organisational skillsAble to multitask, prioritise and remain calm under pressureNaturally proactive — sees what needs doing and jumps inWell-presented, punctual, and committed to team cultureEnjoys variety, people and creating positive experiencesWork in accordance with OH&S; and Fork Force company valuesMeet agreed KPIs for service standards, accuracy and CRM inputAssist the Lead Receptionist, Head of Marketing or Operations Team as neededWhat You'll BringProven experience in service or customer-facing roles (automotive or aftermarket industry highly regarded)Strong communication, negotiation, and relationship-building skillsA self-motivated and results-driven approachAbility to work independently while collaborating with internal teamsProfessional presentation and customer-first mindsetWhy Join Us?
Be part of a growing national business with a solid industry reputationSupportive and collaborative team environmentOpportunities to expand your skills and progress your careerSecure employment in a company with ongoing growth and demand
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📌 Receptionist (Brisbane)
🏢 Fork Force Australia
📍 Brisbane