Service Access Unit - Customer Service OfficerJob title: Customer Service Officer - Service Access UnitEmployment type: Permanent Part TimeHours per fortnight: 64Classification: Grade 1A (HS1A) or Grade 1, Levels 1 - 5 (HS1; HS14 - HS17)Location:Graham StreetFor a confidentialconversation please contact: Kathie Henderson on ****** Service Officer- Service Access UnitThe Service Access Unit has staff located in both Graham St (main campus) and Community Health @Gvhealth Corio st campusAn opportunity exists for motivated individuals to join the Service Access Unit as a Customer Service Officer.
The Customer Service Officer is responsible for providing information to clients, referrers and administrative support to clinicians ensuring a high level of service is delivered.About the role:The Service Access Unit provides a single point of access and referral management service to a range of Community Care services.
The Service Access Unit business model is based on a commitment to patient centered care and focuses on the patient journey to ensure that they receive the right care, at the right time, at the right place.




The Customer Service Officer provides information to clients and referrers and administrative support to clinicians ensuring a high level of service is delivered.Successful candidate will have:Provided a cover letter in their applicationDemonstrated ability to work in an environment focussed on the patient/client with skills and experience in administrative and customer service operations.Possess high level of computer skills, including data entry accuracy, management of electronic databases and Microsoft applications.Excellent communication, listening and interpersonal skills with an ability to work professionally with all levels of staff and members of the public.High level of problem solving skills with an ability to provide a skilled and positive approach to helpful customer service.Demonstrated ability to work unsupervised and within a team environment with excellent time management and prioritisation skills.Capacity to interact professionally with staff and clients and maintain high levels of confidentiality.
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📌 Service Access Unit - Customer Service Officer (Victoria)
🏢 Goulburn Valley Health
📍 Victoria