Job Summary
We are seeking a proactive and results-driven Account Manager to lead client relationships and ensure exceptional campaign delivery across digital marketing channels.
This role is responsible for overseeing client campaigns, ensuring timely execution, maintaining strong internal and external communications, and driving client satisfaction and retention.
The ideal candidate has a solid foundation in digital marketing, solid organisational skills, and the ability to manage multiple client relationships with confidence and professionalism.
Key Responsibilities
Daily:
Monitor campaign progress, team assignments, and deadline adherence
Liaise with clients to communicate progress, provide insights, and recommend strategy adjustments
Collaborate with internal teams to align deliverables with client brand voice and goals
Ensure client briefs, changes, and updates are communicated across departments
Proactively follow up with clients and team members to keep projects on track
Maintain a positive, solutions-focused attitude and contribute to a collaborative team culture
Weekly:
Facilitate weekly client communications and manage follow-ups
Review and analyse campaign performance across traffic, leads, and sales
Coordinate internal tasks to align with client priorities and timelines
Monthly:
Conduct client reporting sessions and suggest performance-driven adjustments
Update CRM systems and communicate client status changes to leadership
Identify upsell or cross-sell opportunities for additional services
Quarterly:
Create and present performance summaries to clients and internal stakeholders
Participate in personal development by completing a marketing-related course or reading
Provide feedback for team performance evaluations
Key Challenges
Managing multiple client relationships with consistent, high-quality service




Coordinating deadlines and campaign assets across cross-functional teams
Aligning campaign strategies with client goals and budget
Tracking and optimising campaign performance metrics
Proactive follow-ups and accountability within the team
Internal Relationships
Account Team: Daily project updates
Operations Team: Daily project updates
Operations Manager: Weekly resourcing and approvals
Department Heads: Ad-hoc project and client escalations
HR & CEO: Feedback and performance evaluations (quarterly/as requested)
External Relationships
Suppliers: Project deliverables (as needed)
Required Soft Skills
Teamwork
Communication
Flexibility & Adaptability
Customer service focus
Integrity
Attention to detail
Time management
Negotiation
Relationship building
Organisation
Initiative and persistence
Required Hard Skills
Skill – Proficiency
Marketing Strategy- Intermediate
Social Media Ads – Intermediate
PPC & SEO – Intermediate
Web Design/Dev- Intermediate
Copywriting- Intermediate
Customer Service – Advanced
Problem-Solving – Advanced
Microsoft Office & G-Suite – Intermediate–Advanced
Google Ads Manager – Intermediate
CRM Tools – Advanced
Adobe Creative Suite – Basic
Project Management Software – Intermediate
Zoom/Teams – Intermediate
SEO – Intermediate
Sales Funnels & Platforms (e.g. HubSpot, ClickFunnels, High Level) – Basic
Education & Experience
Required: Bachelor's Degree in Marketing, Advertising, Communications or a related field
Preferred: Complementary studies in Business, Communications, or Administration
Experience: Minimum 5 years in marketing or advertising roles
Languages: Fluent English (written and spoken)
Screening: Written and spoken English assessment, cultural fit evaluation
Additional Information
Work Environment: Fast-paced, team-oriented, client-focused

📌 Account Manager (Melbourne)
🏢 That Marketing
📍 Melbourne