Carmel by the Sea is seeking a friendly, professional and reliable Casual Front Office Receptionist to join our team.This is a customer-focused role within our holiday accommodation complex, where you will be one of the first points of contact for our guests and owners.
We are looking for someone who enjoys providing excellent service, is confident dealing with people and can work well both independently and as part of a small team.About the Role:IMMEDIATE START - around ***** hours per weekOperation of a PMS system - REI CloudWelcoming and assisting guests on arrival and throughout their stayProcessing guest check-ins and check-outsAnswering telephone and email enquiriesAssisting with guest requests and providing information about the property and local areaManaging bookings and reservationsHandling payments and basic reception administrationLiaising with owners, tradespeople and contractors when requiredResponding to guest enquiries and resolving issues in a professional and friendly mannerGeneral reception and office dutiesCoordinating with housekeeping and maintenance teamsMaintaining a high standard of presentation and customer service at all timesAbout You:Has previous reception, hospitality,



accommodation or customer service experience (is essential)Has a friendly, approachable and qualified mannerIs confident communicating with guests both in person and over the phoneHas excellent attention to detail and organisational skillsCan remain calm and professional when dealing with challenging situationsIs reliable, punctual and well presentedHas good computer skills and is comfortable learning new booking systemsCan work independently and use initiativeAbility to work between 8:00 am – 5:00 pm Monday to Friday, 8:00 am – 4:00 pm Saturday, and 8:00 am – 12:00 pm Sunday.
These are our typical operating hours and may vary during peak periods, annual leave coverage and other busy periods.
Primarily the role will be weekend work.Candidates must have Australian work rightsIf you are a positive, reliable person who enjoys working with people and providing great guest experiences, we would love to hear from you.What We Offer:Casual position with flexible hoursFriendly and supportive team environmentVaried and interesting work within a busy holiday accommodation environmentOpportunity for ongoing hours for the right personTraining and support provided
#J-*****-Ljbffr

📌 Front Office Receptionist (Gold Coast)
🏢 Carmel By The Sea
📍 Gold Coast