Trainee Client Support Officer Identified position
Trainee Client Support Office -Identified Position
Join Mulungu's Corporate Services team to build your administrative and client-support capability in a primary healthcare environment.
Front-of-house reception and customer service support: manage enquiries, bookings, correspondence, and client records with care and confidentiality.
Structured training pathway: eligible candidates can enroll in a Certificate III course and progress through required traineeship steps.
Community-focused, culturally safe role in Mareeba, supporting Aboriginal and Torres Strait Islander health and wellbeing services.
Mulungu Aboriginal Corporation Primary Health Care Service
Mulungu Aboriginal Corporation Primary Health Care Service (Mulungu) is an Aboriginal Community Controlled Health Service delivering health and wellbeing services to communities in Mareeba and surrounding districts.
Mulungu operates across multiple service tiers, including Health Services, Education Services, Community Services, and Corporate Services, working together under one organization to support community outcomes.
About the Role
The Trainee Client Support Officer role (within Corporate Services) supports the delivery of administrative and customer service activities required in a primary healthcare setting.
The position is supervised while you learn and develop the knowledge and practical skills needed to provide professional front-line support, maintain accurate information, and contribute to required reporting and quality processes.
Reporting to the Deputy CEO, the successful candidate will contribute to operational priorities and support relevant actions, outcomes, and reporting requirements linked to applicable Operational/Action Plans and funding agreements.
Key Responsibilities
Under supervision and guidance, you will assist with reception, customer service support,



and administrative tasks, including:
Welcome patients, clients, and visitors in a qualified, respectful, and culturally appropriate manner.
Answer and direct telephone calls and enquiries to appropriate staff.
Book, confirm, reschedule, and cancel appointments as required.
Support customer correspondence handling and records management, including updating and maintaining patient demographic information.
Assist with filing, scanning, and data entry, as well as preparing resources (for example, photocopying).
Support mail and correspondence processes and assist team members with administrative tasks.
Maintaining accurate records and demonstrating ethical conduct.
Identifying and reporting feedback, complaints, risks, non-conformances, and other issues in accordance with organizational requirements.
Participating in quality improvement activities and continuous improvement initiatives.
Candidate Profile
To be considered, you will need to demonstrate suitability for the role and meet the entry requirements for a traineeship pathway.
Eligible for enrolment in a Certificate III course.
Ability to use Microsoft Office 365 products.
Ability to perform the key duties of the position effectively in a healthcare administration and customer service setting.
Ability to work respectfully and effectively with Aboriginal and Torres Strait Islander people, families, and communities.
Current Queensland C Class Driver License, Current Working with Children (Blue Card) Current National Police Check, or ability to obtain prior to commencement.
Success in this role is supported by professional communication, reliability in attending rostered shifts, and a willingness to learn and develop administrative capabilities through training and performance reviews.
It is a genuine occupational requirement under s25 of the Anti-Discrimination Act **** that applicants be Aboriginal and/or Torres Strait Islander.
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📌 Trainee Client Support Officer Identified Position (Queensland)
🏢 Mulungu Aboriginal
📍 Queensland