About the Role
Full Time position (35 hours/week)
Permanent opportunity
Office based in West Ryde (5 days per week)
The IT Service Desk Support Officer is responsible for providing first-line technical support to internal staff across Link Wentworth.
This role acts as the first point of contact for IT support, delivering efficient and customer-focused assistance across a Microsoft-based environment, including Microsoft 365, Windows, and Active Directory.
You will play a key role in ensuring IT issues are resolved quickly and effectively, supporting business operations and enhancing the overall employee experience.
Key areas of responsibility include:
Providing first point of contact IT support via phone, email, ticketing system, and face-to-face
Troubleshooting and resolving Level 1 technical issues including Microsoft 365, Windows, devices, and network connectivity
Managing user accounts, password resets, onboarding/offboarding, and access permissions
Logging, categorising, and prioritising incidents in line with SLA and ITIL practices
Escalating complex issues to internal teams or external service providers as required
Supporting hardware setup, deployment, and maintenance including laptops, mobile devices, and peripherals
Maintaining accurate records and contributing to knowledge base documentation
Assisting with IT asset management and equipment tracking processes.
Who we are looking for:
The ideal candidate will have:
Demonstrated experience (minimum 2 years) in an IT Support, Help Desk, or Service Desk role
Strong technical knowledge of:
Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Windows desktop environments
Active Directory / user administration
IT ticketing systems (e.g. ServiceNow, ManageEngine)
Demonstrated ability to troubleshoot and resolve technical issues efficiently




Strong communication skills with the ability to explain technical concepts clearly
You will also be:
Customer-focused with a strong commitment to service excellence
A collaborative team player who enjoys helping others
Able to manage competing priorities in a fast-paced environment
Highly organised with robust attention to detail
Proactive and solutions-focused with a continuous improvement
You will also need:
Relevant IT qualification (degree, diploma or equivalent experience)
Willingness to undergo a National Police Check to Link Wentworth's satisfaction
Willingness to undergo an NDIS Workers Check
Willingness to be office-based five (5) days per week
Flexibility to travel between sites and occasionally work after hours if
How to Apply
If this sounds like you, please click
'Apply'
and submit an up-to-date resume and cover letter addressing your suitability for this position.
Contact
To request a copy of the full position description or to make any other enquiries, please contact
Mitchell Green, Recruitment Specialist
at ****** or phone **************
Who are we and why should you join us?
Link Wentworth is an ambitious and growing housing and
homelessness service, based in Greater Sydney.
With the NSW rental and housing
crisis reaching breaking point, our services are needed more than ever in our
communities.
Link Wentworth offers staff:
A strong culture of collaborative teamwork, individual empowerment, and customer-centred service delivery
Opportunities to grow your career in IT within a supportive environment
Attractive leave options including ability to purchase up to two (2) weeks additional annual leave per year
A competitive salary with the opportunity to reduce your income tax and increase your take-home pay with not-for-profit salary packaging
Meaningful and fulfilling employment, improving the lives of others every single day
+ Much, much more!!!

📌 Service Desk Support Officer (Sydney)
🏢 Link Wentworth
📍 Sydney