Job Description:
About the role
Our
Brisbane
office is continuing to grow, and we are looking for an
IT Support Office
r to join our team.
In this role, you will provide frontline IT support across Australia and New Zealand, managing helpdesk enquiries, troubleshooting technical issues, and ensuring requests are logged, prioritised, resolved, or escalated through the ITSM system.
About Us
Since starting in ****,
CMW Geosciences
has expanded to 23 offices with over 350 employees across Australia and Recent Zealand.
We are hard-working, down-to-earth, and passionate engineers and geologists who provide quality geotechnical site investigation, analysis, and design advice to the construction, infrastructure, and energy sectors.
As part of the Kiwa Group, we're backed by a global network of 12,000+ staff across 35+ countries
What You'll Need
1+ years' experience in an IT support, service desk, or similar role
Experience working with ITIL frameworks and ITSM practices
Experience supporting and administering Microsoft 365 environments, including user management, endpoint management, security, and Windows ***** support.
Strong understanding of cyber security principles, threat monitoring, and incident response
Sound knowledge of networking,



remote access technologies, and connectivity troubleshooting
Experience deploying, supporting, and maintaining applications
Excellent problem-solving skills with a customer-focused approach
What You'll Get
Additional Day Leave on Birthday
Paid Parental leave
Novated leasing through Toyota Fleet
Access to exclusive employee discounts through our rewards platform
Office social events throughout the year
Yearly Christmas and mid-winter Christmas events
Flexible office hours
Ongoing internal trainings, mentoring program and clear pathways for career progression
At CMW Geosciences, we are committed to creating a workplace where people feel valued, respected and supported.
We welcome applications from candidates of all backgrounds, experiences and perspectives, and are continuously striving to build a diverse and inclusive workforce across our business.
Required Skills:
Incident Response
Connectivity
Support
Enquiries
Access
Microsoft 365
Investigation
Analysis
Energy
ITIL
Mentoring
R
Infrastructure
Networking
Construction
Security
Troubleshooting
Windows
Design
Business
Management

📌 It Support Officer (Brisbane)
🏢 CMW Geosciences
📍 Brisbane