Customer Service Representative
SNSW Clerk Grade 3/4- starting annual salary $74,118 plus superannuation and leave loading
Employment Type:
Ongoing Part Time- 20 hours per week
This role is Monday to Friday and requires a minimum of 4 hours per shift.
Y
our roster will rotate fortnightly between 8:45
am to 12
:45
pm
and 12:15pm to 4:15pm.
Location:
Cootamundra
Service Centre
This recruitment will only be used to fill roles or create a talent pool for this specific location
.
Looking for a rewarding role where your people skills can make a real impact?
Join our Service Centre team, where
you'll
provide support,
guidance
and great service to customers from across the local community.
W
hat are 'hub and spoke' Service Centres?
In some regional or remote areas, a 'hub' Service Centre acts as the parent of one or more 'spoke' Service Centre locations.
The hub and spoke models share a leadership team and
operate
in such a way that team members
will
be required
to work between locations.
Young
and
West
Wyalong
Service
Centres
are spoke sites for
Cootamundra Service Centre
.
About you
We're
looking for someone who enjoys working with people and takes pride in delivering great customer service.
You might come from retail, hospitality, administration, banking, community services, or another customer-focused role.
What matters most is your ability to communicate confidently, build rapport quickly, and help customers with empathy and professionalism.
You'll
thrive in this role if
you're
a team player who enjoys problem-solving, can remain calm in a busy environment, and is passionate about helping others.
You're
reliable, approachable, and committed to making every interaction a positive one.
If
you're
looking for an opportunity to use your
people
skills, build meaningful connections, and be part of a team that supports the local community,
we'd
love to hear from you.
What
You'll
Bring
To succeed in this role,
you'll
need:
A genuine passion for customer service and
strong communication
skillS
The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment
Robust attention to detail and confidence handling complex enquiries




Intermediate computer skills and the ability to navigate multiple systems efficiently
A clear understanding of handling confidential and personal information responsibly
A collaborative mindset and commitment to supporting team success
The ability to adapt in a busy, fast-paced environment while
maintaining
a positive customer experience
Your Impact
You'll
play
an important role
in helping customers feel welcomed,
supported
and valued.
By delivering great service and working closely with your team,
you'll
make a positive difference for our customers and local community every day.
How to apply
Please
submit
your
resume
and
cover letter
that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date:
Monday 19
October **** at 9:59am
Further Information:
For enquiries relating to recruitment please contact Joy Lethieullier via
******
About Service NSW
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours:
In our Service Centres hours vary between locations.
You can check the opening hours for each Service Centre
here
.
Flexibility is
to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays).
In some situations, you may
be required
to work during these hours.
Part-time – minimum
14
hours per
week
-
(Monday to Friday)
Full-time – 70 hours per fortnight
Hours are also subject to change based on the needs of the business.
What we offer
Personal development –




excellent development opportunities for someone ready for the next step in their career!
Excellent career growth and learning development opportunities.
Access to health and well-being programs
- Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment
in accordance with
the Government Sector Employment Act ****.
Sometimes this process
can take up to 12 weeks or more, depending on the number of applicants.
Employment with Service NSW is subject to a satisfactory national criminal record check.
Click
Here
to access the Role Description.
Visit the
Capability Application Tool
to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or
******
.
For more information, please visit
Information
on some of the different types of disabilities
Information on adjustments
available for the recruitment process

📌 Customer Service Representative - Cootamundra (New South Wales)
🏢 the original
📍 New South Wales