Hampshire Property Group is seeking an experienced Customer Experience Centre Manager to lead the day-to-day operations of our centre.
You will coach Team Leaders, manage workforce planning, and drive performance across voice, email, web and digital channels.You will use data to identify risks and opportunities, oversee service levels and revenue delivery, and partner with departments across Revenue, Operations, Marketing, Finance, IT & AI and HR.
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📌 Customer Experience Centre Lead | Ops, Coaching & Growth (Sydney)
🏢 Hampshire Property Group
📍 Sydney
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