BCMA - Ballarat Centre of Music and the Arts - Ballarat East VIC
We have an exciting opportunity for an organised, enthusiastic and detail-oriented Office Administrator & Customer Service person to join our administration team at the Ballarat Centre of Music & the Arts (BCMA).
This is a varied and fast-paced role supporting the day-to-day operations of our vibrant performing arts centre and the BCMA community.
The successful applicant will have a minimum of 1-2 years' office administration experience, excellent organisational skills and a genuine passion for providing outstanding customer service.
APPLICATIONS CLOSE Tuesday, November 3rd.
ROLE DESCRIPTION
The person accepting this role will be responsible for a combination of front-of-house customer service, administration and general office duties, supporting the BCMA administration team and the daily activities of our students, families and teaching staff.
We are looking for a vibrant, enthusiastic and efficient individual who is highly motivated, adaptable and able to work effectively both independently and as part of a small, busy team.
The successful applicant will be comfortable working with a wide range of age groups, from young children through to adults, and will have a friendly, approachable manner and the ability to remain calm and professional in a busy environment.
This is a demanding and rewarding role that requires:
Exceptional organisational and time-management skills
Strong attention to detail
The ability to multitask and prioritise competing demands
Excellent communication and interpersonal skills
Initiative and the ability to problem-solve




The ability to work independently and as part of a team
A high level of computer literacy
Confidence dealing with customers, students, parents and staff
The ability to learn new systems and processes quickly
A positive, can-do attitude and willingness to contribute to the wider BCMA team
DAY-TO-DAY RESPONSIBILITIES
Every day at BCMA is different, providing an interesting, varied and ever-changing role.
Duties may include:
Greeting and assisting students, families and visitors at reception
Providing a high level of friendly and professional customer service
Responding to customer enquiries in person, by phone and via email
General office administration and reception duties
Data entry and maintaining accurate student and customer records
Basic bookkeeping and processing financial information
Taking payments and assisting with account enquiries
Assisting with scheduling, timetabling and lesson administration
Managing communications and correspondence
Assisting with enrolments, withdrawals and general customer administration
Uniform fitting, sales and stock management
Assisting with the organisation and administration of classes, events and productions
Supporting teachers and the wider administration team
Filing,



document management and general office organisation
Assisting with day-to-day problem solving and unexpected situations
Other administrative duties as required to support the smooth running of BCMA
ESSENTIAL EXPERIENCE & SKILLS
The successful applicant must have:
A minimum of 1-2 years' office administration experience
Previous experience in a customer service or front-office environment
Basic data-entry level bookkeeping experience
Strong computer and administrative skills
Excellent attention to detail and accuracy
Excellent written and verbal communication skills
Strong organisational and time-management abilities
The ability to confidently manage multiple tasks and deadlines
A skilled, friendly and approachable manner
A background or interest in music, dance, drama or the performing arts would be advantageous, but is not essential.
THE IDEAL PERSON
We are looking for someone who will thrive in a busy, creative and people-focused environment and who genuinely enjoys being part of a team.
You will be someone who is:
Organised.
Reliable.
Proactive.
Friendly.
Adaptable.
Efficient.
No two days at BCMA are exactly the same, so the ability to think on your feet, take initiative and approach challenges with a positive attitude is essential.
This is a fantastic opportunity for someone who enjoys working with people, loves variety and wants to be part of a vibrant performing arts community.
This part-time role requires availability for evenings and weekends.
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📌 Office Administrator & Customer Service (Ballarat)
🏢 BCMA - Ballarat Centre of Music and the Arts
📍 Ballarat