We're looking for a Learning Experience Specialist who knows the Leisure business inside out and can turn that knowledge into onboarding that gets consultants (from new starters through to leaders) confident and productive faster. You'll have a large role in the design and content of our New Starter Program, working alongside the training and delivery teams who bring it to life and the store network leaders who know what good looks like on the floor. If you've built a track record in our stores and want to shape how consultants learn throughout their careers, this is for you. Day to day you'll be...

- Designing, writing and managing the New Starter Program content for Leisure, from someone's first day through to early role competency
- Partnering closely with the NSP training and delivery teams, who bring your content to life, so what you build works for the people delivering it as well as the people learning from it
- Staying close to the store network, working with Team Leaders and Area Leaders to keep onboarding grounded in what's really happening on the floor, not just what's in the manual
- Translating deep operational and product knowledge from subject matter experts into content that's clear, practical and fast to apply
- Building guides, checklists, job aids and self-paced eLearning for a genuinely varied day one audience
- Facilitating design sessions and training around new processes, systems and tools as they roll out across the store network
- Using new starter feedback, completion data and time to competency to work out where onboarding needs to change, then changing it
- Keeping NSP content accurate and easy to find across our platforms as products, systems and processes evolve
- Collaborating with the wider Leisure Learning and Leadership Specialist teams so new starters move smoothly from onboarding into the broader capability and leadership pathway
- Using modern design approaches,



including AI assisted tools, to keep onboarding scalable across around 350 teams nationally

We'd love to hear from you if you have...

- Recent experience in an FCTG leisure travel sales business (3+ years, ideally in a leadership role), with a credible track record in store, when it comes to getting results.
- A strong reputation within FCTG for integrity and for building trusted relationships across stores and teams
- Experience working with operational subject matter experts to turn complex process knowledge into content people can actually use
- Comfort using data and feedback, such as completion rates, time to competency and manager input, to keep improving what you build
- Confidence working across a large, dispersed network and influencing outcomes without needing direct authority
- Ideally, design and facilitation experience. That might come from formal learning and development roles, or otherwise be from building onboarding or role-based learning content, or facilitating virtually and in person, particularly around new processes, systems or tools
- Highly regarded:
- Fluency in tools like Articulate Storyline/Rise, Canva or WalkMe, and instructional design approaches like 4MAT, ADDIE or LTM
- A Cert IV in Training and Assessment or equivalent, and a degree or diploma in Education, Instructional Design, Business or a related field
- Experience using AI assisted tools to speed up content creation and personalisation

Location: Based out of any Australian head office location.

What you'll Enjoy:

‍♀️Culture:



you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia Current Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

#LI-DB2#LI-Onsite

📌 Learning Experience Specialist (New South Wales)
🏢 Flight Centre
📍 New South Wales