Customer & Distribution Coordinator

Who We Are:

Tribe Breweries, based in Goulburn NSW, is one of Australia’s largest and most advanced independent beverage production facilities. Purpose-built to support the growing beer, RTD, seltzer and non-alcoholic markets, we partner with leading brands across Australia and internationally to deliver high-quality products at scale.

Our Logistics team is at the heart of our operation, making sure millions of litres of product reach our customers safely, accurately and on time. As we continue to grow, we’re looking for people who love looking after customers and take pride in getting every order right.

About the Opportunity:

We’re looking for an organised, customer-focused professional to join our team as a Customer & Distribution Coordinator.

This is a great opportunity for someone with a background in customer service, logistics, supply chain or warehouse administration who enjoys building strong relationships and making sure customers get a great experience from order to delivery.

You’ll be the go-to contact for our customers. You’ll manage their orders, keep them informed, resolve issues quickly, and work closely with our production, warehouse and freight partners to make sure we deliver on our promises.

Every day brings something different, from supporting some of Australia’s largest retailers and brand partners to finding better ways to serve our customers.

Hours: Full-time, Monday to Friday, 7:00am – 3:00pm.

About the Role:

The Customer & Distribution Coordinator is responsible for delivering an outstanding customer experience across order management and outbound distribution. You’ll be the key communication link between our customers, production teams and freight partners.

Key responsibilities include:





- Acting as the primary point of contact for customer orders, enquiries and delivery updates
- Building solid, trusted relationships with customers, retailers and brand partners
- Managing customer expectations and proactively communicating any changes or delays
- Resolving customer issues and queries promptly, professionally and with a solutions-focused mindset
- Coordinating daily outbound deliveries and liaising with carriers to ensure on-time, in-full delivery
- Preparing accurate order and logistics documentation
- Monitoring customer service and delivery performance metrics
- Identifying opportunities to improve the customer experience and our order-to-delivery processes

What You Will Get from Us:

- Competitive salary package based on experience
- Stable full-time position, Monday to Friday 7am–3pm, with one of Australia’s largest independent beverage manufacturers
- Ongoing career development and cross-functional training
- Exposure to leading FMCG customers, national retailers and major transport providers
- Career progression opportunities within customer service, logistics and supply chain
- A supportive leadership team committed to your development
- A collaborative culture built around safety, teamwork and continuous improvement
- Access to wellbeing initiatives and employee support programs
- A workplace committed to diversity, equity and inclusion





What We’re Looking For:

- Previous experience in customer service, logistics, distribution or supply chain administration
- A genuine passion for customer service and a commitment to getting things right for the customer
- Excellent written and verbal communication skills, with confidence dealing with customers at all levels
- Robust relationship-building skills and a calm, professional approach to resolving issues
- Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment
- High attention to detail and accuracy when managing orders and documentation
- Demonstrated experience coordinating freight, transport or customer deliveries (highly regarded)
- Proficiency in transport management systems (TMS) or similar logistics software
- ERP experience (Microsoft Dynamics highly regarded)
- Strong Microsoft Office skills, particularly Excel and Outlook
- A proactive mindset with a passion for improving processes and solving problems
- Experience in FMCG, food & beverage or manufacturing environments (highly regarded)
- A commitment to safety, quality and continuous improvement
- Full Australian working rights (essential)

At Tribe Breweries, we believe our strength lies in our people. We are committed to building a diverse, welcoming and innovative workplace where everyone feels they belong. We value people who demonstrate Teamwork, Respect, Integrity, Boldness and Excellence in everything they do.

Ready to Brew Your Future?

Tell us about yourself! Don’t just send us your resume. Attach a cover letter telling us why you’re passionate about customer service and logistics, and why you’d like to become part of the Tribe team.

📌 Customer & Distribution Coordinator (Goulburn)
🏢 Tribe Breweries Group
📍 Goulburn