Casual | 2–3 days per week | Parramatta | $35 per hour

Bring your service and organisation skills to work that matters

PlanCare’s purpose is a world where growing older doesn’t mean leaving home. We help older Australians access and coordinate support so they can live at home with greater choice and independence.

We’re looking for a warm, organised and reliable administrator to provide shared support to our Co-Care team. You’ll help keep routine client requests, check-ins and follow-up moving so our Client Service Partners can focus on coordinating client-specific support.

You don’t need aged care experience. We’ll provide induction and training in PlanCare’s services, systems and processes. What matters is how you communicate, organise work, follow through and respond when someone needs help.

This casual role is based in Parramatta and offers 2–3 days of work per week. The work will vary, so it suits someone who can quickly get across new tasks and systems.

What you’ll do

You’ll provide shared support across the team, mainly by phone, email and through our digital systems.

Your work may include:

- Making routine client check-in calls using an agreed guide, recording outcomes and passing concerns to the relevant Client Service Partner.
- Confirming, rescheduling and following up on check-ins.
- Responding to routine client enquiries using approved information and processes.
- Providing basic information about funding, budgets, service use and contributions.
- Managing a shared inbox and directing requests to the right person.
- Keeping client records, notes and follow-up actions accurate and up to date.
- Organising client documents in SharePoint.




- Supporting the Co-Care team with day-to-day administration and leave coverage.
- Recognising when a request or concern needs attention from a Client Service Partner or another specialist.

You’ll have clear processes and support. Your role is to handle routine tasks accurately and make sure client-specific or more involved matters reach the right person promptly.

About you

You listen well, stay organised and take responsibility for seeing tasks through. You can be warm and professional with clients, manage several priorities at once and ask for help when something falls outside your role.

You’ll bring:

- Experience in administration, customer service or another client-facing role.
- Clear, confident written and verbal communication.
- Good attention to detail and reliable follow-through.
- Confidence managing competing priorities and time-sensitive requests.
- Good Microsoft Outlook and SharePoint skills, or the ability to learn them.
- Accurate data entry and record-keeping.
- Sound judgement about when to pass on a concern.
- The ability to work independently and as part of a team.

Your experience could come from workers compensation or insurance claims, contact centres, HR, training, healthcare, community services, banking or general administration. Aged care experience is not required. We’ll train you in PlanCare’s work, systems and processes.

Why PlanCare?

- Casual work, 2–3 days per week.
- $35 per hour.
- Meaningful work supporting older Australians to remain independent at home.
- A supportive team and varied day-to-day work.
- A thorough induction and training to help you succeed.
- The prospect to contribute as PlanCare grows.

If you’re organised, communicate with care and take pride in getting things done, we’d like to hear from you.

📌 Client Service Administrator – Aged Care (Parramatta)
🏢 Plancare Holdings Pty
📍 Parramatta