Job Description

Established Tasmanian Insurance business seeking a Client Support Officer to join their team.

Your new company

This established and respected Tasmanian business is seeking a Client Support Officer to join its Launceston team. Working within a professional and customer-focused setting, you'll play an important role supporting clients, processing documentation and helping deliver a high level of service across a broad client portfolio.

The position offers long-term career opportunities, ongoing training and the chance to be part of a close-knit team that values relationships, service and community connections. Your new role

As Client Support Officer, you'll provide administration and client support across a variety of insurance and customer service activities. You will work closely with colleagues and clients to ensure policies, claims and account administration are processed accurately and efficiently. Key responsibilities include:

- Delivering exceptional customer service to clients and stakeholders
- Responding to client enquiries and escalating issues when required
- Supporting the processing of new business, renewals, endorsements and policy changes
- Maintaining accurate client records and documentation
- Assisting with claims administration and coordination
- Completing banking,



receipting and general office administration duties
- Supporting a positive and professional client experience at every interaction

What you'll need to succeed

To be successful in this position, you'll be a highly organised and customer-focused professional who enjoys building relationships and providing quality service. You will demonstrate:

- Previous experience in customer service, administration, banking, insurance, financial services or a similar client-focused environment
- Strong communication and relationship-building skills
- Excellent attention to detail and organisational abilities
- Confident computer skills and experience using Microsoft Office applications
- A positive attitude with a willingness to learn

What you'll get in return

- Full-time permanent position
- Attractive salary package
- On-site parking
- Supportive and collaborative team environment
- Ongoing training and professional development opportunities
- Opportunity to develop a long-term career within a stable and respected organisation.

What you need to do now

If you're interested in this position, click 'Apply Now' or contact Emily Nuttall at Hays via 6108 5556 or Emily. N [email protected] for a confidential discussion about your career.

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📌 Client Support Officer (Launceston)
🏢 Hays
📍 Launceston