Job Description

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Regional Group Australia (RGA) are seeking an Accounts Receivable Collections Officer to focus on our Concrete and Quarries businesses in Victoria.

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This role involves managing outstanding accounts, ensuring timely recovery of payments from customers, performing bank reconciliations, maintaining accurate records, and liaising with internal teams to resolve payment discrepancies.

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The role requires robust communication and negotiation skills, attention to detail, and the ability to handle sensitive financial matters professionally.

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This is a full-time permanent role based in Dandenong, with occasional travel as required to support debt recovery and financial reconciliation processes.

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Debt Collection & Customer Engagement:

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- Follow up on overdue payments

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- Negotiate payment arrangements and establish payment plans

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- Maintain records of customer interactions, agreements, and follow-ups

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- Escalate delinquent accounts to management or external collection agencies

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- Respond to customer inquiries regarding account balances, payment terms, and discrepancies

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- Provide statements of account and relevant documentation

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Bank Reconciliations & Financial Administration:

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- Perform daily, weekly, and monthly bank reconciliations to ensure all transactions are accurately recorded

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- Investigate and resolve discrepancies between bank statements and internal records

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- Allocate payments received to the correct customer accounts and invoices

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- Work closely with the accounts receivable team to ensure accurate financial reporting

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- Assist in processing refunds and credit adjustments when necessary

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Reporting & Compliance:

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- Prepare and maintain reports on overdue accounts and collection efforts

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- Ensure compliance with company policies and industry regulations related to credit and collections

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- Assist in the preparation of aged debtor reports and cash flow forecasts

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- Support audits and provide relevant documentation as requested

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Collaboration & Process Improvement:

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- Work closely with internal departments such as Sales, Customer Service, and Finance to resolve payment disputes and enhance customer relationships

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- Contribute to the development of improved collection strategies and policies

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- Identify opportunities to streamline collection processes and improve efficiency

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Knowledge, experience, and attributes sought:

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- Experience in debt collection, accounts receivable, or a related finance role

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- Strong understanding of bank reconciliations and financial transactions

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- Excellent communication and negotiation skills

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- Ability to handle difficult conversations with professionalism and empathy

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- Strong attention to detail and problem-solving abilities

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- Proficiency in Microsoft Excel and accounting software (e.g., MYOB, Xero, Microsoft D365, or similar)

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- Ability to work independently and within a team

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For more information about this role, please contact

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📌 Collections Officer (Bendigo)
🏢 Maas Group
📍 Bendigo