Happy Inn Australia is seeking a Hotel Receptionist to join our team in Wagga Wagga, NSW. This is a casual position offering flexibility and the opportunity to be the first point of contact for our guests. As Hotel Receptionist, you will play a vital role in creating a welcoming and professional atmosphere, ensuring every guest receives exceptional service from the moment they arrive. This role is essential to maintaining our reputation for hospitality excellence and directly contributes to guest satisfaction and loyalty.

What you'll be doing

Greeting guests warmly upon arrival and providing check-in and check-out services in a professional and efficient manner

Managing room bookings, reservations and amendments using our property management system

Responding to guest enquiries and requests promptly, addressing concerns and resolving issues with courtesy and empathy

Processing payments, managing the cashier function and maintaining accurate financial records

Providing information about local attractions, dining options and hotel facilities to enhance the guest experience

Answering telephone calls and directing enquiries to the appropriate departments or staff members

Maintaining a clean, organised and welcoming reception area at all times

Assisting with other front-of-house duties as required to support the broader hotel team

Ensuring compliance with hotel policies and procedures, including health and safety standards

What we're looking for

Previous experience in a hospitality, hotel or customer service environment, or a demonstrable aptitude for guest-facing roles

Strong communication and interpersonal skills with the ability to interact professionally with guests and colleagues from diverse backgrounds





Proficiency with computer systems and property management software; willingness to learn current technology

Excellent organisational skills and the ability to manage multiple tasks and priorities simultaneously

A positive, friendly demeanour with genuine enthusiasm for delivering outstanding customer service

Flexibility and reliability, with the ability to work casual shifts including evenings, weekends and public holidays as required

Attention to detail and accuracy, particularly when handling financial transactions and guest information

Problem-solving ability and resilience when managing challenging guest situations

Current working rights in Australia and a valid form of identification

What we offer

Happy Inn Australia is committed to creating a positive and supportive workplace where our staff can thrive. We offer competitive casual rates of pay and the flexibility that casual employment provides, allowing you to balance work with other commitments. Our team environment is collaborative and welcoming, with opportunities to develop your hospitality skills and progress within the industry. We provide on-the-job training and support to ensure you feel confident in your role. We value the wellbeing of our employees and encourage open communication about any support or adjustments you may need.

About us

Happy Inn Australia is a hospitality provider dedicated to delivering warm, welcoming accommodation and exceptional guest experiences across our properties. Our mission is to create a home away from home for every guest, combining comfort, quality service and genuine hospitality. We believe in fostering a supportive workplace culture where our team members feel valued and motivated to deliver their best. With a focus on guest satisfaction and operational excellence, Home Inn Australia continues to be a trusted name in the hospitality sector.

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📌 Hotel Receptionist (Wagga Wagga)
🏢 Home Inn Australia
📍 Wagga Wagga