Administration Officer (Lvl 3) - Emergency Department - Perm/Temp PT

South Western Sydney Local Health District

REQ

Requisition ID: REQ

Employment Type: Permanent Part Time (22 hours per week) and Temporray Part Time (30 hours per week)

Remuneration: $37.27 - $38.44 per hour+ 12% Superannuation + Salary Packaging

Location: Liverpool Hospital, Emergency Department

Contact: Desiree Mortier - Clerical Manager, Emergency Department Liverpool Hospital on or call on or

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great Play a pivotal role in supporting emergency care by using your administrative expertise to help deliver efficient, patient centered services in a dynamic clinical environment.

- The Emergency Department Administration Officer plays a key role in supporting the delivery of safe, timely emergency administrative care by providing high quality administrative and customer service support in a fast paced clinical environment.
- Working as part of a dedicated Emergency Department administration team, the role collaborates closely with clinicians and support staff to ensure smooth patient flow and positive experiences for patients and families. Through accurate registration, admissions, effective communication, and the respectful handling of sensitive information, this position contributes directly to patient centred care while developing a broad range of administrative and organisational skills across a 24 hour, seven day service.
- You will be required to work a set rotating roster comprising of morning, afternoons, and night shifts. This is a compulsory requirement of the role.

Ability to communicate effectively and professionally with internal and external stakeholders.

**Previous applicants need not apply**

Are You the Right Fit? Bring your experience, adaptability, and strong communication skills to a fast paced Emergency Department where exceptional customer service, teamwork,



and attention to detail are essential to supporting patient care. An Ideal candidate would:

- Demonstrate a strong commitment to delivering high quality, respectful customer service in a fast paced, patient focused environment.
- Communicate clearly and professionally with patients, families, clinicians, and colleagues, both in person and over the phone.
- Is highly organised and able to manage competing priorities accurately while working under pressure with a mature and responsible outlook
- Has prior administrative experience with a strong computer and data entry skills, with the ability to use hospital or administrative information systems effectively.
- Works well as part of a multidisciplinary team while also showing initiative and the ability to work independently.
- Is adaptable, reliable, and be available to work a 24 hour, seven day rotating roster within a busy Emergency Department. This is not negotiable.

Selection Criteria To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

- Please describe a situation where you provided effective customer service in a busy healthcare or customer-facing environment. How did you communicate with a range of stakeholders while maintaining professionalism, accuracy, and efficiency?

Please outline your experience with administrative systems, data entry, and record management. Include examples that demonstrate your attention to detail, ability to follow policies and procedures, maintain confidentiality, and contribute effectively within a multidisciplinary team.

If you’d like more details, we’re here to help.





We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact

We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.

More Than Just a Job – Why Work With Us?

Annual leave with 17.5% leave loading (for full-time and part-time staff)

One extra day off each month for full-time employees

Work-Life Balance

Flexible work options, including hybrid and varied hours (depending on the role)

Paid maternity and parental leave

Generous leave options like long service and carers leave

Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)

Wellbeing programs that promote mental health, resilience, and balance

South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementingthe Child Safe Standards .We aim to ensure that children and young people feel protected, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

Temporary Positions

For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.

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📌 Administration Officer (Lvl 3) - Emergency Department - Perm/Temp PT (City of Liverpool)
🏢 NSW Health
📍 City of Liverpool