We are an Australian-founded company with operations in more than 20 countries, providing digital products and services to customers around the world. From our Sydney base, we support a wide range of clients and pride ourselves on delivering excellent customer service and building lasting relationships.
About the role
We are looking for a customer service team member to join our growing team. The role will start with face-to-face training at our Chatswood NSW office. After training, flexible working arrangements are available, including hybrid or work-from-home options depending on your location.
Day-to-day, you’ll be responding to customer queries using Zendesk, handling enquiries by email and online, and assisting with other tasks typical of a customer service role. You’ll work closely with our small, supportive team while also contributing to a business that operates across more than 20 countries.
This role is available on either a full-time or casual basis with a minimum of approximately 20 hours per week.
Key responsibilities
- Respond to customer enquiries through Zendesk (email and online tickets)
- Investigate and resolve customer issues promptly and accurately
- Escalate complex matters to senior staff where required
- Maintain accurate records of interactions and outcomes
- Support the wider team with administrative and customer-facing tasks
What we’re looking for
- Previous customer service experience (contact centre, online support, or retail welcome)
- Strong written and verbal communication skills
- Ability to learn new systems quickly – Zendesk experience is a plus
- Empathy, patience, and a professional manner when handling enquiries
- Attention to detail and good organisational skills
- Ability to work independently and as part of a team
- Flexibility and reliability
What we offer
- Initial in-person training in Chatswood NSW
- Versatile working arrangements – hybrid or remote options after training
- Be part of an international business with operations in 20+ countries
- Supportive team culture with ongoing guidance
- Competitive hourly rate or salary, depending on experience
- Opportunity to work full-time or casual/part-time to suit your circumstances
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📌 Customer service officer (hybrid / flexible work) (City of Willoughby)
🏢 seek.com.au
📍 City of Willoughby
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