Client Service Officer: Empathetic Caseload Navigator (Newcastle City Council)

Client Service Officer: Empathetic Caseload Navigator (Newcastle City Council)

10 Oct
|
Government client (agency undisclosed)
|
Newcastle City Council

10 Oct

Government client (agency undisclosed)

Newcastle City Council

NSW Government in Newcastle is seeking experienced Client Service Officers to manage caseloads, respond to enquiries and help customers navigate financial arrangements. You will work within established policies and escalate complex matters when needed.

The role supports customers, families and stakeholders with timely, respectful service, operating 9:00am–5:00pm, Monday to Friday, in an office-based setting. Experience in government or financial services is highly regarded.

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📌 Client Service Officer: Empathetic Caseload Navigator (Newcastle City Council)
🏢 Government client (agency undisclosed)
📍 Newcastle City Council

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