Customer service officer (hybrid / flexible work)

About us
We are an Australian-founded company with operations in more than 20 countries, providing digital products and services to customers around the world. From our Sydney base, we support a wide range of clients and pride ourselves on delivering excellent customer service and building lasting relationships.

About the role
We are looking for a customer service team member to join our growing team. The role will start with face-to-face training at our Chatswood NSW office. After training, versatile working arrangements are available, including hybrid or work-from-home options depending on your location.

Day-to-day, you’ll be responding to customer queries using Zendesk, handling enquiries by email and online, and assisting with other tasks typical of a customer service role. You’ll work closely with our small, supportive team while also contributing to a business that operates across more than 20 countries.

This role is available on either a full-time or casual basis with a minimum of approximately 20 hours per week.

Key responsibilities

Respond to customer enquiries through Zendesk (email and online tickets)

Investigate and resolve customer issues promptly and accurately

Escalate complex matters to senior staff where required





Maintain accurate records of interactions and outcomes

Support the wider team with administrative and customer-facing tasks

What we’re looking for

Previous customer service experience (contact centre, online support, or retail welcome)

Strong written and verbal communication skills

Ability to learn new systems quickly – Zendesk experience is a plus

Empathy, patience, and a professional manner when handling enquiries

Attention to detail and good organisational skills

Ability to work independently and as part of a team

Flexibility and reliability

What we offer

Initial in-person training in Chatswood NSW

Flexible working arrangements – hybrid or remote options after training

Be part of an international business with operations in 20+ countries

Supportive team culture with ongoing guidance

Competitive hourly rate or salary, depending on experience

Opportunity to work full-time or casual/part-time to suit your circumstances

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- Do you have customer service experience?

What can I earn as a Customer Service Representative

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📌 Customer service officer (hybrid / flexible work) (Sydney)
🏢 Important Business
📍 Sydney