Customer Service Officers - Wollongong Street Teams

Join a major customer service project across the Illawarra

McArthur is recruiting a team of Customer Service Officers and Team Leaders for an upcoming transport-focused customer engagement project across Wollongong and surrounding locations .

You’ll work as part of a two-person street team at busy public transport locations, helping customers with information, directions and wayfinding while providing a friendly, visible and professional presence on the ground.

This is a great opportunity for people who enjoy working with the public, like being out and about, and want to be part of a large, well-organised project team.

The role

Depending on your location and shift, you may be responsible for:

- Welcoming and assisting customers
- Providing directions, information and wayfinding support
- Working closely with your street-team partner
- Monitoring customer activity and identifying issues
- Providing feedback from the field
- Completing simple end-of-shift reporting
- Escalating issues to Team Leaders and project management
- Following project procedures, safety requirements and daily briefings

We also have opportunities for experienced Team Leaders , who will take on additional responsibility for communication, coordination, reporting and supporting teams across the project.

About you

We're looking for people who are:

- Friendly,



confident and approachable
- Reliable and punctual
- Comfortable speaking with members of the public
- Calm and professional in busy environments
- Able to follow instructions and work as part of a structured team
- Flexible with locations and shift times

Experience in customer service, events, hospitality, tourism, transport, retail, venues, concierge or other public-facing roles would be highly regarded.

Availability

The project is expected to run for approximately one month and will include a mix of:

- Weekday shifts
- Weekend work
- Early morning starts
- Multiple Wollongong and Illawarra locations

Candidates with strong availability across the project period will be highly regarded.

Project-specific training and operational briefings will be provided before deployment.

More than one project

Strong performers may also have the chance to work across future McArthur projects and events , providing further casual work across customer service, transport and event operations.

Interested?

If you enjoy working with people, can think on your feet and want to be part of a high-profile project team across the Illawarra, we'd love to hear from you.

Further project information will be provided to shortlisted candidates during the recruitment process.

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📌 Customer Service Officers - Wollongong Street Teams (City of Wollongong)
🏢 Mcarthur
📍 City of Wollongong