Proudly Awarded New Zealand’s Leading Resort at the 2025 World Travel Awards.
Our work ethos isnurturing and supportive. We are the Millbrook family and take great pridebeing one of New Zealand’s best places to work.
Overview
Set on 650 acres of lush green fairways, rollinghills and gentle streams, Millbrook Resort is an internationally acclaimed,luxury lifestyle resort, and we are proud to be an employer of choice withinNew Zealand.
We seek a reservationsspecialist like yourself who is passionate about the guest experience to comeand join our five-star team!
TheRole
We have an extensiverange of luxury accommodation and experience at Millbrook Resort, the purposeof the role is to maximise revenue and profitability of the room sales, coupledwith delivering a superior guest experience and assisting the reservations teamwith meeting and exceeding sales targets. We are looking for someone with theability to work efficiently in a busy office environment and has a passion fordelivering unique and memorable guest experiences. We are a collaborative team, delivering a high-endbespoke reservation service, which requires solid communication andinterpersonal skills both over the phone and via email.
What does your Officelook like?
A day in the life of aReservations Sales Agent starts with a team brief to communicate tasks and aplan for the day. The phone line is livefrom 9am to 5pm every day and is busy throughout the day, our Reservations SalesAgents are ready and prepared to take these calls as they come in and provide afive-star guest experience to all callers.
The inbox is also busy with guestenquiries for new reservations, assistance with existing reservations and internalenquiries – all of which are replied to within a 24-hour time frame to upholdour five-star guest service experience. In between guest interactions there areprojects and reports that are worked on and developed.
SuccessProfile
- Minimum one year of experience in a Reservations/Hotel Reception role is essential
- Experience with Agilysys reservationssystem is highly desirable
- Outstanding administration skill set, aswell as a strong sales focus with a proactive approach
- High level of attention to detail andexceptional time management and multitasking skills
- Excellent communication skills, coupledwith a “can do” attitude
- Passion for service delivery at a five-starlevel
- Maturity, initiative and confidence – abilityto work in a challenging environment
- Flexible to work weekends and publicholidays
- Enjoys working within a small team,and thrives working under pressure to meet tight deadlines
Location:
Arrowtown, Queenstown
MyMillbrook
We believe our peopleare our greatest assets, and love rewarding our hard-working team members. AtMillbrook we encourage learning and professional development to help you growand perform within your career. When you join the Millbrook family you willalso enjoy a number of exciting benefits including; Discounts on products andservices; Easy free car parking; Complimentary staff meals; and a daily travelallowance for team members who live more than 25km from the resort.