23d ago , from IDP International Education Specialists
- Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person.
- Build and maintain a valuable working relationship with internal and external stakeholders
- Provide advice relating to official IELTS preparation tools and IDP services
- Support clients with a diverse range of backgrounds and abilities
- Contribute to a supportive, innovative and customer-focused team culture
Operations Management
- Management of test day activities including customer registration and supervision of the test
- Preparation of test day documents
- Updating digital databases and records
- Oversee and update the schedule of Speaking tests
- Ensuring the proper management of secure and confidential materials
- Problem-solving and troubleshooting technical systems including hardware and software platforms
- Contribute to a culture of continuous improvement and best practice
Quality and Compliance
- Ensure all pre-test, test day and post-test activities meet IELTS standards
- Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality
- Responding to any incidents or potential security risks
- Completion of required training policy acknowledgments
- Carry out work in a professional manner in accordance with organisational values
Contribute to a culture of quality, integrity and excellence