Customer Service Consultant (Call Centre) - Western Toyota

WESTERN TOYOTA at Guildford is one of Toyota'sLeading Dealerships and part of the Suttons Family group of dealerships established in 1948.

We are looking for an enthusiastic and motivated person to join our call centre team as a Customer Service Consultant .Someone who can demonstrate their qualities and experience in a high level of presentation exceeding customer experiences.

THE ROLE

Your main focus will be adding value and building long lasting relationships with our clients and assist the dealership with overallcustomerretention.Some duties include

Inbound and outbound Service Calls answered and actioned accordingly

Support dealership in achieving the retention and dealership KPIs through their respective sales and service strategies

Supporting Dealer staff with retention

Develop strong support and relationships with Sales and Service teams

Finance program renewals

Carry out Sales to Service introductions

Ensure customerretention in service by providing regular service reminder calls

Ensure Toyota Exchange program customers are contacted

Work with current, used and retention managers to co-ordinate valuation appointments

ABOUT YOU

Previous experience in a dealership environment - advantageous

Previous experience in a customer/guest/client focused role

Previous experience in a call centre - advantageous

People-orientated with the ability to build strong relationships with staff and customers

Professional presentation and time management skills

Can-do attitudeand self driven

Intermediate skills/knowledge of Microsoft Office products

WHATS IN IT FOR YOU





Market competitive salary with weekly retainer, relevant to the experience

Great Working Team, Great Culture

Opportunity to be a part of Sydney’s most trusted automotive group.

Available Overtime and uniform provided

On-site Parking

Corporate discounts including vehicle purchasing and servicing

$1000 incentive for successful staff referrals

A Wellbeing day, an additional paid day of leave per year.

Employee Assistance program providing confidential counselling

OUR CULTURE

A collaborative team environment that values excellence and is committed to customer care.

A friendly family culture where you will be given the chance to build lasting relationships.

Professional

Responsive

Dependable

Exceptional

If these values align to who you are and you believe you’re the person for the job with the right qualities and experience.

Your application will include the following questions:

- Have you worked in a call centre before?
- Which of the following statements best describes your right to work in Australia?
- Are you willing to undergo a pre-employment medical check?

Suttons have been a family owned motor group serving the greater Sydney area for nearly 75 years.

Now with 38 franchised dealerships in 24 locations in the greater Sydney area we aim to cover all your automotive needs.

Suttons have been a family owned motor group serving the greater Sydney area for nearly 75 years.

Now with 38 franchised dealerships in 24 locations in the greater Sydney area we aim to cover all your automotive needs.

What can I earn as a Customer Service Representative

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📌 Customer Service Consultant (Call Centre) - Western Toyota (Sydney)
🏢 Suttons
📍 Sydney