Hotel Nelson is seeking a friendly and customer-focused Guest Service Agent to join our team in our beautiful seaside location in Nelson Bay, NSW. This is a casual role. Must have 7-day availability. Shifts are a mix off 7am-3pm or 1pm to 8pm.

What you'll be doing

Greeting and welcoming guests with exceptional customer service

Checking guests in and out efficiently and effectively

Handling guest inquiries and requests in a skilled and timely manner

Providing information about the hotel's facilities and local attractions

Assisting with luggage handling and other guest services as required

Maintaining a clean and tidy front desk area

Adhering to all hotel policies and procedures

What we're looking for

Previous experience in a guest-facing role, preferably in the hospitality industry

Strong communication and interpersonal skills

Excellent problem-solving and customer service abilities

Flexible and adaptable to changing priorities and demands

Attention to detail and a commitment to maintaining high standards





Familiarity with hotel property management systems (desirable)

What we offer

At Hotel Nelson, we are committed to providing a supportive and rewarding work environment for our team. In addition to a competitive hourly rate, we offer a range of benefits, including employee discounts, opportunities for career development, and a focus on work-life balance. If you're looking to be part of a dynamic and friendly team in a beautiful coastal location, we'd love to hear from you.

About us

Hotel Nelson is a family-owned and operated hotel located in the heart of Nelson Bay, overlooking the stunning Port Stephens coastline. With a focus on providing exceptional guest experiences, we take pride in our warm hospitality, excellent facilities, and beautiful natural surroundings. Join our team and be part of something special.

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📌 Hotel Receptionist (Nelson Bay)
🏢 Hotel Nelson
📍 Nelson Bay