We are seeking a professional, organised, and people-focused Receptionist/Treatment Coordinator to join our growing dental practice in a dynamic support role centred on patient experience, front-of-house coordination, administration, and day-to-day practice operations.

This is more than a traditional reception position. We are looking for someone who genuinely enjoys working with people, communicates with confidence and empathy, thrives in a fast-paced environment, and takes pride in delivering exceptional service to both patients and colleagues.

This opportunity is ideal for someone who values variety in their workday, demonstrates strong organisational skills, and is eager to become an integral part of a positive, supportive, and high-performing team.

About the Role

As the first point of contact for our patients, you will play an important role in ensuring the smooth and productive operation of the practice while creating a welcoming, professional, and supportive experience for every patient interaction.

The role combines front-of-house coordination, patient communication, administration support, and assistance with the daily operational flow of the practice.

Key Responsibilities

- Patient Experience & Communication.
- Welcome and assist patients in person and over the phone.
- Manage patient enquiries via phone, SMS, email, and social media.
- Ensure patients feel informed, comfortable, and well cared for throughout their experience.
- Handle sensitive conversations with professionalism, discretion, and empathy.
- Coordinate appointments and scheduling.
- Support the smooth day-to-day flow of the practice.
- Maintain accurate records, systems, and internal organisation.




- Assist with administrative and operational tasks alongside the administration support team.
- Provide support to management and the wider team as required.
- Contribute to workflow organisation and process efficiency.
- Assist with internal communication and team coordination.
- Foster a positive, collaborative, and supportive workplace culture.

About You

We are seeking an individual with excellent interpersonal skills, strong organisational ability, and a proactive, solutions-focused mindset.

Candidates may come from backgrounds including:

- Dental or medical reception
- Client service or hospitality
- Administration or coordination
- Allied health or wellness environments
- Customer experience roles

Most importantly, you are someone who:

- Demonstrates emotional intelligence and professionalism
- Communicates confidently and effectively
- Has strong attention to detail and organisational skills
- Can multitask efficiently in a busy environment
- Remains calm and composed under pressure
- Takes initiative and ownership of responsibilities
- Learns quickly and adapts well to change
- Brings positive energy and contributes to team culture
- Enjoys supporting both patients and colleagues
- Previous dental experience is highly regarded but not essential for the right candidate.

What We Offer

- A supportive and welcoming team environment
- A varied and engaging role where no two days are the same
- Opportunities for professional growth and ongoing development
- A modern, progressive practice environment
- The opportunity to make a genuine impact on the patient experience

Employment Details

Available to work on Monday to Friday. *The other days of work will be varied.

8:30am-5:30pm

Job types: Casual

An immediate start is likely for the right candidate.

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📌 Dental Receptionist/Treatment Coordinator (Hoppers Crossing) (Melbourne)
🏢 Experteeth Dental Group
📍 Melbourne