We are seeking a talented Customer Service Manager for one of our major telecommunication clients. Having a desire to build a pan-Asian organisation from its ground in Singapore, our client always makes every effort to provide consumers with one-of-a-kind mobile experiences and to make a difference in the global telco industry. If you share the same passion, continue reading to see if this is the perfect role for you!

Role: Customer Service Manager

You’re offered:

- An exciting opportunity to be a part of the digital disruption in telco industry
- A great autonomy in managing your own portfolio
- Exposure to the fast-paced world of high-tech start-ups
- Attractive compensation and perks package

You’re expected to:

- Lead the team to improve Customer Experience & Satisfaction to ensure KPIs are always met
- Set action plans to achieve continuous team growth
- Train staffs along releases of new features, promotional campaigns and product improvements




- Be the touchpoint for other departments such as Marketing, Operations and Product.
- Contribute to the success of various projects

A potential candidate would need:

- A passion for technology, disruptive models, organisational culture, and Customer Service
- At least 5 years of experience in digital customer service (preferably)
- Proven track record in process improvement such as CSAT
- Ability to take ownership of the team growth
- Ideally previous experience in Escalations, Queue Management and Roster Management
- A sound knowledge of Customer Service KPIs, CRM and customer ticketing tools such as Zendesk and Zopim
- Ability to fit in a fast-paced environment
- Leadership skills to manage a team of 50 plus direct and indirect (including outsourced)

This advert was posted by CRIS.

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📌 Customer Service Manager (Sydney)
🏢 EBR Ever Better Recruitment
📍 Sydney