Vocus Navy is seeking a Senior Customer Success Manager to be the primary operational contact for assigned customers, driving service excellence and long-term partnerships. You will work across Service Delivery, Network Operations, Technical Support, Product, Sales and partners to resolve complex issues, monitor SLA performance, and identify opportunities to improve outcomes and value for customers.
You will lead governance, risk management and service reviews, coordinate escalations, and ensure
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📌 Senior Customer Success Leader for Strategic Accounts (Canberra)
🏢 Vocus Navy
📍 Canberra
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