Inbound Customer Service Specialist - National Insurance Co, Hybrid!

Our client is a National Insurance organisation dedicated to supporting healthcare professionals across Australia. They are seeking customer focused Service Consultants to join their teams across Sydney AND Perth.

Why You'll Love This Role

- Flexible Hybrid Working: Hybrid mode 50/50 after training
- Work-Life Balance: Rotating roster Mon-Fri 8am-6pm (no weekends)
- Genuine Career Growth: With clear pathways for long-term career advancement
- Great Office Culture: Modern workplace and values driven company

The role:

As a Service Consultant, you will be the main point of contact for members across inbound and outbound channels (phone, email, and written correspondence).

2nd November start $76k INCL super + 7.5% bonus

What We're Looking For

- Customer Service Experience within a contact centre or similar industries (Hospitality or retail)
- Strong Communication skills
- Problem Solvers: An analytical mindset with a proactive, self-motivated approach to getting things done
- Industry Experience (Bonus): Exposure to general insurance or a professional membership organisation is highly regarded

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📌 Inbound Customer Service Specialist - National Insurance Co, Hybrid! (Sydney)
🏢 Tenacity CX
📍 Sydney