At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you. Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families. Join us in playing a special role in the future of aged care.

About the Role

This is 12 months Fixed term contract position.

As a Credit Officer, you will need to ensure that all outstanding accounts, reconciliations, adjustments and refunds are processed/collected in a timely and effective manner.

Key roles and responsibilities

- Manage a portfolio of overdue accounts.
- Collect outstanding debts via phone calls and emails.
- Liaise with facilities personnel regarding unpaid disputed resident accounts.
- Ability to deal with internal stakeholders and provide solutions to resolve delinquent accounts.
- Contacting and updating resident information for all DERP’s.
- Processing customer refunds.
- Assist the billing team at End of Month by handling call volumes.
- Ad-hoc responsibilities as directed by the Credit Manager.

Essential Skills and Requirements

- Minimum 2 years experience in a Credit function
- Strong Negotiation skills.
- Accounting Qualified.
- Aged Care experience highly desirable but not essential.
- Experience in Epicor highly desirable.
- Business to Customer collection experience is essential.

Core Competencies

- Excellent negotiation and communication skills.




- High level of accuracy and attention to detail.
- Experience with Microsoft Excel.
- Experience working in a rapid-paced complex environment.
- Excellent customer service.

Benefits available:

- Retail savings with the Blue Light Card
- Discounted car hire
- Employee Assistance Program for you and your family
- Free Wellbeing App to support your mental and physical health
- Novated leasing for vehicles
- Workplace banking support
- ACN membership discounts for nurses
- Discounted health insurance with nib health
- Discounted JB HiFi

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

If you are looking for a rewarding career within one of Australia's largest age care providers (and growing), and passionate about making a difference, then we would love to hear from you.

If you need assistance to participate in our application process, please let us know.

All shortlisted applicants will need to pass the required background checks.

During the influenza season, all staff are required to provide evidence of a current influenza vaccination.

At Estia Health, we're more than just a workplace, we're a community dedicated to enriching lives and making a difference. It you're passionate about aged care and want to be part of something meaningful, you've found your home. When you join the Estia Health family, you'll feel it: the warmth in every greeting, the care in every action and the sense of belonging that sets us apart. For our residents and team, this isn't just a place, it's family. Our Family.

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📌 Credit Officer (Melbourne)
🏢 ESTIA INVESTMENTS
📍 Melbourne